I returned from vacation to a leaking water heater mid-Jan this year. Due to new building codes/bylaws, Direct Energy wouldn't install a new water heater to the existing PVC pipes. In panic, I got First Refrigeration's name from a friend (reference is the best source of contractor). I received courteous customer services on phone. The estimator came the next day to figure out where to install new pipes. The codes are quite complicated, and it is more difficult in case of townhouses, since there are only 2 external walls. Nevertheless, we figured things out in about an hour. The estimator and the installation technicans came together later on the same day. The new pipe installation was completed without issues within 1.5 hours. I contacted Direct Energy to install a new water heater right after.
I later realized how lucky I was to have been referred to First Refrigeration. The workmanship was professional, the customer services were responsive and the price was reasonable. Most of all, they followed the building bylaws closely. When the Direct Energy water heater technicans examined the pipe installation (prior to installing the heater), the new pipe passed in flying colour.
I highly recommend this contractor. They are good and honest and easy to deal with.