We've had Jurgen deliver wood to us a couple of times. I called this afternoon to re-order some firewood. Jurgen asked for my reference number, which I didn't have on hand. He asked me to retrieve it, which wasn't possible (and I didn't think really necessary)...so Jurgen hung up on me. Strangely, he choose his customer management system over repeat business. Needless to say, I'll be buying my wood elsewhere this year.