The following is a message I sent to this company last week.
ATTN: CUSTOMER SERVICE
We purchased a leather sofa and chair for personal use from you in July 2011 which is showing severe signs of wear on some of the seat cushions as well as one chair back. When we purchased the set it was for everyday use and certainly expected it to last longer than 5 years. The frame of the sofa is in "like new" condition leading us to believe that the quality of leather used was meant for occasional use and not everyday as we specified when we purchased from you employee Onofrio. We have regularly conditioned the leather with leather clean and conditioner but to no avail. There are only two of us, seniors, who reside in the home and it has certainly not been abused as you can see from the condition of the frame. We are attaching a copy of our receipt as well as pictures for your comments. We have photographed the best and the worst to show the comparison. We look forward to hearing from you soon with your comments.
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Here is the response I received from the company that is now located at 8161 Keele Street.
Hello,
This was 3 years before we bought the assets from the receiver general after they bankrupted.
I apologize on their behalf for the inconvenience.
Regards,
Olivia Dobrovich
Junior Designer
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This posting is to let other folks that have issues with poor leather quality supplied by Ferretti Interiors that you are out of luck, nothing can be done! I am not sure if any of the previous owners or staff is still employed at this new company, Kelly Harvey Living or Kelstaf not sure what their final name is, but based on the response I received from Olivia by email, I have to assume not since no-one is taking responsibility.
- Approximate cost of services:
- $3,275.00