I am very pleased to have chosen to purchase products from Fasada during the latter part of 2016.
Each contact was a pleasant experience, including my initial visit to the store, Lissa's visits to my home, the shutter and shade installations and quality, the booking of the appointments, and Janet's assistance and responsiveness over the telephone to resolve a factory fabrication issue. Although it took time to resolve that issue, I was continually reassured that Fasada would see it corrected, and I did not doubt that promise. I certainly appreciated the rebate from the factory and the additional rebate from your store provided as compensation for the inconvenience.
I am very much enjoying my new window coverings. I will not hesitate to purchase again myself, and will be happy to recommend Fasada to friends.
- Company Response
Thank you so very much for taking time to share your experience with everyone.
We try very hard to make each experience pleasureable, and if we have a hiccup somewhere along the way (which is few and far between) we do our very best to remedy the situation.
Our suppliers of choice are the best in class, and unfortunately on occasion with custom made product, there may be a flaw.
We appreciate your business, your trust and your pleasant words.
We look forward to working with you, your family and friends in the future.
All the best to you and yours!