Windows & Doors Installation & Service
4-2512 Old Bronte Road Oakville ON L6M 4J3
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Reviews by rating (past 12 months)

Reviews for Fasada

Average customer rating:
9.3 10 (32 reviews)

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Janice in Burlington
4 reviews Burlington, ON

From start to finish, Ivica and his team provided us with exceptional, on point service. He saw my vision and helped bring it to life paying attention to all details, answering all questions and even going above and beyond by coming on a day that he should have been off spending time with his family. He was very up front with all details, changes and still managed to have his installation crew here on time (Thanks to Boris and his crew, too).
I am not one to give top rating to someone unless they fully deserve it. Fasada deserves it! Also, I would share a photo but there is more exterior work to be done to showcase just how gorgeous these windows look. If the rest of the businesses I will be using offer the same exemplary service as Fasada, I will be exstatic.
Ivica, thank you!

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Company Response

I am so happy to hear that we have delivered to you exactly what you envisioned. This was a project I personally looked forward to as well as it was unique and had no doubt that it would turn out the way it did. The kind words you have shared are truly flattering.
Thank you for trusting in us. Please call us when the rest is done so we can see how it's all come together.
I too can't wait!!!
Al the best to you and your family.

6 reviews Oakville, ON

Our bay windows look FANTASTIC and the service we received from Fasada was truly exceptional! Ivica is very knowledgable and was extremely helpful in helping us choose the type of blind, colours and price range. The installers came ON TIME, did an amazing job on the installation, showing me how the blinds work and did their work very quickly. The service was exceptional and we honestly couldn't be more happy with the result! Our bay window looks beautiful, modern, and completes the room. All this to say, I’m incredibly impressed with the service, the quality of the product and we highly recommend Fasada!

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Company Response

Doreen, thank you very much for sharing your experience with us. I know we had a few options we looked at, and at the end of it all the decisions made have left you very happy.
It was our pleasure working for you and we look forward to hearing from you in the future.
Best wishes to you and your family!

1 review Oakville, ON

They delivered and installed the product when promised and the workers were friendly and professional and cleaned up when finished.

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Company Response

We appreciate your continued support, and you were a pleasure to deal with. Your upcoming order for more blinds is in production and we look forward to keeping that smile on your face.
Take care for now!

Private User
1 review Burlington, ON

Unfortunately the worst experience of my life. Sales person was dishonest, installers were rude (not while in my home only after when their poor workmanship was discovered) and did not do the job correctly. When they left the door wouldn't even close! (Which I did not know until after they left because they told me not to touch the door for at least 15 minutes to let caulking set. When I called them to come back to fix they door they told me that I needed a lesson in how to close a patio door and refused to come back!!) Staff was disrespectful and Ivica covered for all of them. I could never in good conscience recommend this company to anyone.

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Company Response

This was a very difficult for me to read especially since I did not know who wrote the review. Thank you for revealing yourself.
I now had a look in your file and found that your patio door installation was over a year ago.
I did read your written comments on our Certificate of Completion Form in the file and it confused me.
You wrote "Tony & JJ were great and fast and clean".
As you can see by the reviews both before and after yours, this is nowhere near the experiences our customers have.
We appreciate your business and are deeply sorry that we gave you a bad experience.
I apologize for how you feel and wish that it never happened.

1 review Oakville, ON

So very pleased with the exceptional work by Fasada. Ivica helped me choose the best door aesthetically and stayed with in my budget. He has exquisite taste. The installation was easy, extremely professional and the attention to detail was second to none. My only regret was not having done this sooner. I am now moving on to my next project with Fasada-new windows!!

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Company Response

Cynthia, it was our pleasure from start to finish. We love being able to do custom work and stay on budget.
Thank you for trusting in us to be able to deliver on our word. We look forward to working with you again in the future, and perhaps family, friends or neighbour's.
Get used to having your door admired daily :-)

Private User
1 review Burlington, ON

I am very pleased to have chosen to purchase products from Fasada during the latter part of 2016.
Each contact was a pleasant experience, including my initial visit to the store, Lissa's visits to my home, the shutter and shade installations and quality, the booking of the appointments, and Janet's assistance and responsiveness over the telephone to resolve a factory fabrication issue. Although it took time to resolve that issue, I was continually reassured that Fasada would see it corrected, and I did not doubt that promise. I certainly appreciated the rebate from the factory and the additional rebate from your store provided as compensation for the inconvenience.
I am very much enjoying my new window coverings. I will not hesitate to purchase again myself, and will be happy to recommend Fasada to friends.

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Company Response

Thank you so very much for taking time to share your experience with everyone.
We try very hard to make each experience pleasureable, and if we have a hiccup somewhere along the way (which is few and far between) we do our very best to remedy the situation.
Our suppliers of choice are the best in class, and unfortunately on occasion with custom made product, there may be a flaw.
We appreciate your business, your trust and your pleasant words.
We look forward to working with you, your family and friends in the future.
All the best to you and yours!

3 reviews Toronto, ON

I needed blinds in my living room and 2 bedrooms and it had to be done by a certain date. My timeline was very tight as I was leaving for a trip and wanted quality blinds without having to pay an arm and a leg.

What I was looking for:
- A competitive quote for vertical blinds (including installation) in 2 bedrooms and a living area
- Friendly/professional staff who would help incase there were any problems with the blinds AFTER the installation had taken place
- Middle of the range quality blinds..nothing too expensive but nothing so cheap that it would break straight away
- Staff who were knowledgeable and honest about the good/bad of blinds and upfront about costs

What surprised me:
I had visited approximately 5 stores in the GTA and Fasada was the last store I went to. I was expecting Fasada to be expensive - because they were located in Oakville - boy was I wrong! They turned out to have the cheapest quote. The staff were very knowledgeable, friendly, down-to-earth (I don't care for people who are trying to get me to spend $$$ when I only want $) and they were upfront about costs.

The process:
- I visited the Oakville store to get a feel for the staff and service being offered
- Free onsite quote by Fasada staff (to finalize quote and make preliminary measurements). Payment made (partial/full).
- Free onsite visit from Hunter Douglas installer to check and confirm measurements
- Installer calls customer and arranges a date/time to install blinds

My thanks:
In general the Fasada staff were great but I would like to give a special thanks to Janet, who chased up Hunter Douglas so that I could get my blinds before I left for my trip! You are an absolute star Janet! Thanks for your perseverance and being so professional!

Also thanks to Ephraim, the installer from Hunter Douglas, who was responsive to my calls, courteous and professional.

To those who are buying blinds - here's my 2 cents:

- Don't forget to ask about extra costs. If a longer ladder is needed or something has to be pulled out of the wall there may be an extra charge
- Never pay for someone to do an onsite visit and provide a quote
- Ask about warranty and post-installation problems. i.e who deals with it..you or the store? It should be the store because its their reputation on the line and you are their direct customer.
- Pay attention to the knowledge level of staff and if they are open and honest about costs.
- Don't dwell on $50-100 difference. In the long term it may cost you more if you go with someone who doesn't care about their customers.
- Don't assume (like I did) that Oakville will be expensive. I got a quote from a major home improvement chain in Ontario and they were more expensive than Fasada....go figure!

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Company Response

Thank you so very much for taking your time to write one of the best and most detailed reviews I've read. I appreciate all you have shared in your experience with us, and I have passed along praise to those you have acknowledged.
We try very hard to create pleasurable experiences with all our clients.
Thank you for your valued business and we hope to be of service to you or any of your family or acquaintances in the future.

All the best to you!

1 review Burlington, ON

Ivica came to our house to review our options for replacing our front door. He was very knowledgeable, open and honest in terms of options (aluminum, wood) and he considered all of our thoughts and concerns as he presented potential doors. The installation was delayed slightly due to circumstances beyond his control (backorder situation) but they offered a free upgrade to our door to keep the process on schedule. The installation happened this week and the door looks great. We had a couple of questions after the installation happened and they were handled immediately and professionally.

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Company Response

It was our pleasure! Thank you for giving us the opportunity to create this beautiful new custom front door for you. No doubt, it's getting a lot of looks from your neighbour's.
Seeing as the holiday season is upon us, we'd like to wish you and your family a Very MERRY Christmas and all the best in the New Year!

1 review Oakville, ON

Our new patio door is gorgeous and the work was done quickly. The quality of the door itself is great. We are very pleased with everything.

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Company Response

We appreciate your continued trust in us over the past several years, and we look forward to hearing from you in the future.

All the best to the entire family!!!

1 review Thorold, ON

Order in 2 sets, one set in July and one set in September. Took 2-3 weeks to get them each time. They came exactly as ordered and fit our windows perfectly. As we are from out of town (recently moved from Oakville), installed them ourselves without any problem.

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Company Response

We appreciate your continued business and wish you all the best in your new home and town. It's been our pleasure working with you on several occasions. Thank you for taking your time in sharing your experience with us.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Fasada

Fasada completely focuses on your window coverings, doors and window needs – anything to improve the façade of your home. And we’ve gained quite a following in the locations that we service – Oakville, Burlington, Hamilton, Ancaster, Milton and Dundas.

We have a beautiful product gallery in Oakville, and also offer in home consultation and sales.

Our outstanding service has been recognized by Oakville Beaver, Burlington Post and Oakville Today readers many years in a row as the choice window & door company in the area

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