Surprise bill and unfairly high quote
Company was quick to send someone out to home for water line replacement from home to street (quoted 2800). while onsite I requested a snaking of sink and review of furnace thermostat hose (that I had recently replaced). This separate work was completed without quoting beforehand for an additional $360+tax surprise bill. The company agreed to rebate $160 off the following job. I didn’t follow through win the other job with this company because I subsequently was quoted $1800 by another highly rate home star company. Express roofer wasn’t interested to compete. Needless to say this company has followed through on rebating the $160
- Approximate cost of services:
- $360.00
- Company Response
Hello Jon, thank you for sharing your experience with us and Homestars. We do apologize if you felt our price was higher than another company however our prices are market competitive. As mentioned we did send someone quickly and rectified your issue as you requested. Our main goal is to provide efficient service and best customer service to all of our clients. Thank you for your review.