Express Rooter Plumbing

I have a duplex & kitchen faucet broke called express & explained very clearly to the phone dispatcher the scope of work would be both the kitchen & a bathroom faucet and how much would it be approx for both. He said on the phone: about $2-300 for the job but the plumber on site would quote exactly. I asked their hourly price he said it's always quoted per job. So plumber shows up & quotes me $800 almost for both!! My jaw hit the ground. Bad customer service being so off base on the initial quote & my god how can it be over $700 to install two faucets (a 2 hour job - that's almost $400 per hour). My other plumber will do both for about $300. Anyways since I didn't want my tenant to be without a kitchen sink for another week. I went ahead with the kitchen faucet replace for $300. My advice shop around for a plumber that charges by the hour ($100 or so per hr is reasonable). The prices I experienced were ridiculous. The plumber was competent but not great also.