Ethan Allen

This is the worst customer service experience I have had in 38 years of my life. We asked for a designer (Monica) to come out to our house to select bar stools, chairs and an ottoman. On delivery the kitchen chairs were incorrect. The reason we were replacing the bar stools were that we have a small child and we wanted to get rid of the fabric in our house. The leather that the designer picked marked easily and absorbed fingerprints and looked horrible by the end of one week. They sent out their Manger (Simone) that said the leather was in good standards and there was nothing they could do for me. I complained to corporate about the dealings not only from a product perspective but also customer service perspective. It took over three weeks for them to reply to me only to tell me that my information was incorrect and they also wouldn’t help correct the order. I am still waiting for them as it is now end of May and they were ordered in November. I asked for a refund given all this frustration, when they told me that there would be a 35 percent restocking fee... Spend your money else where as you won't get either quality or customer service.