This was a bit disappointing. We really liked the item in the showroom, but it was delivered to us damaged, and missing a major piece. We were entertaining the following night, so we weren't able to wait the additional month they said it would take to get another stand delivered.
We took them up on the offer to go and pick up (ourselves-delivery was not available) the missing piece from their South Vancouver warehouse. We decided to touch up the damaged spot with a bit of paint, and assembled the piece as is (which was, incidentally, REALLY complicated), so that we could have our place ready for the party.
We were given a refund of 20 percent of the cost of the item. The issue was handled well for the most part, but we will not buy another item from EQ3 based on this experience. If their system would allow for so many screw-ups, then how can we be sure it won't happen again?
Bought from EQ3 a few years back, took forever for items to arrive. After a week of using the desk, it would dent at the slightest bump from my Aeron chair. The bumps would chip the veneer right down to the wood leaving the ebony color desk with unsightly golden MDF to show through. The veneer is thinner than paper!! Even though Ikea's design is not as mod, their quality is built much better and the price point is much lower. Would never ever buy from EQ3 again.
I bought a couch and chaisse lounge at EQ3 in Yaletown from a very helpful sales agent. I was told delivery would be in 4-6 weeks. When I followed up with a call to the warehouse 5 weeks after the purchase was made and 1 week from the delivery due date, I was told that there was a problem with the fabric and that the furniture would not be available for 2 and a half months. Not only was I upset at the unexpected delay and the prospect of not having any furniture, I was taken back by the fact that I was not informed of this until I called the warehouse myself. When exactly did EQ3 plan on telling me? I was also alarmed that I was not told the fabric was not available at the time of purchase. When I went to EQ3 to work something out, I was told I could have "lender" furniture in the meantime and, as compensation for this mess, I would not be charged for delivery of the "lender" furniture. I quickly returned the items and went to Home Effects on 4th Avenue and Burrard after a referral from a friend. While the showroom is modest, I was given great service withy delivery of a custom made couch and chaisse within 2 weeks. I will never shop at EQ3 again!!!!!
I wanted to purchase these fabulous lights I saw at EQ3 but when I went to buy them the Granville location said I had to order them as they do not sell off the floor. I was so disappointted as I was trying to surprise my husband by finishing off our basement. I called all the EQ3 and they all said the same thing except for Yaletown, they had two on the floor and said they were happy to sell to me and they could order new ones for themselves. It made my project comeplete. Excellent service!!!!
When I originally purchased the couch from EQ3, I was told the approximate wait time for delivery would be 5-6weeks. I thought that was a little long, but decided it was worth the wait. About three weeks passed when I received a phone call informing me that the factory which manufactured the fabric I chose, had unexpectedly shut down, and due to the fact, not only did I have to go back to the store and choose another fabric, but I also had to wait an additional 5-6weeks on top of the 3 that had already passed. Finally, the couch arrived one day, all packaged and wrapped nicely. As I begin to take the wrapping off, I notice the sticker bears the name of the original fabric I chose. I thought that was odd but didn't pay much attention to it. As soon as I got all the wrapping off, and set the couch in my living room, I had a seat for the first time. It was GREAT. However, as I sat there and gazed at my new, long-awaited couch, I realized that the fabric was indeed the original fabric that I had chosen! What happened, and why did I have to wait an additional 3 weeks to receive my couch. Until then, my apartment was SPARCE with nowhere to sit but the floor. The couch definitely would have come in handy a lot sooner, but I was under the impression I was receiving a different (looking) couch, and that's why I accepted the additional wait time. I'm still wondering, but have lost any passion in pursuing the original source of the mistake. In the end, I'm still very satisfied with the couch, and I think it's perfect for what I was asking for, I just would have liked it if it arrived sooner!
The products have stylish modern look and the price is average to high. Their delivery time is too slow and their customer service was great. Over all, great environment.
I was looking for a new bed frame and found one at EQ3. The price was slightly over my budget but the design and look of the bed was great and I had to get it anyways. The sales rep was very helpful and patient. There were other matching pieces that I was very interested in and again I was offered some great advice. I eventually ended up getting all the pieces from EQ3 but they were all purchased seperately. I did encounter some problems with their shipping as it took over 4-6 weeks to deliver and then ran into some further delays. Its safe to say I was not pleased at the time but they offered to pay for my shipping for compensation which was a nice gesture. Overall they have great products and great service. I have recommended my friends to go visit there too when looking for furniture.