I had 4 doors replaced. Just like all major renovations, there are always unexpected findings. Dave R stands behind his company and resolved the issues.
During the initial quotation, my expectations differed than Dave's. Dave remained respectful and adhered to my wishes. I requested to re-quote a few times and Dave didn't lose his patience.
During installation, a few hiccups came up. Dave was able to respond quickly and resolve the hiccups. He even came by after installation to verify door quality and installation.
to after support, He even came by after the installation to check the door quality and installation.
A year after installation, I noticed caulking in a few isolated spots were peeling slightly. Even though it was a small 15 min job that I can do myself, I contacted Dave to see if he would warrant his work. He promised that he will send someone if they are in my area. I told him it is not urgent. For a few months, I didn't hear from him. I thought maybe he forgot or purposely ignored. Then he surprised me and told me his crew will come to redo the caulking. I was only expecting them to redo the region with the peeling caulking. To my surprise, they redid the entire caulking for the 2 doors!!
Thank You for the great doors!!
- Approximate cost of services:
- $20,000.00
- Company Response
Thank you for the positive review. You declared yourself a very picky customer so this makes this review extra special.