Our experience with Elizabeth Interiors was extremely disappointing. Our initial consultation with their designers took months to schedule partly because they insisted that both their designers must be present. When we arrived both were present but one had to go to a meeting therefore we only had one designer presenting. After the consultation, we bought 8 very expensive dining room chairs (that were meant for every day use), 2 large chairs and a sofa. When we received the dining chairs and sofa, some of the dining chairs were chipped and the sofa was defective. The legs of the dining chairs were fixed in a timely manner but it took 2 additional months to replace the sofa cover and pillows.
We also asked them on multiple occasions on how to clean the dining chairs. Their designers had come to our home. They knew that we had a young child and another one on the way. They also knew that the chairs would be used every day since the dining area is the only place for us to eat. For this reason, we needed chairs with fabric that was not going to stain easily on a daily basis. When asked, they were unable to tell us what the fabric was on the chairs. It took 2 months for us to get an answer from them; this is only after I told them that I would be contacting their supplier for an answer. The response we received was unsatisfactory so we asked them to return the high maintenance chairs they sold us. Instead they insisted on paying for the cleaning of the chairs. The cleaners they recommended told us that the chairs had sensitive fabric and need to be protected for every day use. In our opinion, we didn’t feel we should pay for the protection. We never wanted chairs that would require a lot of work and money to maintain. They paid for the cleaning but they refused to pay for the protection or take the chairs back. After all the items we bought from them and all the problems we endured with their furniture, you would think they would have had the courtesy to take care of the ‘protection’, especially since they were unable to tell us how to clean them.
I’d like to confirm the review written below from another customer. We received very attentive service when they wanted us to purchase their furniture. We received calls from them on a regular basis to purchase their furniture. However, as soon as we paid for the furniture (including the defective pieces), we were the ones who had to consistently contact them to get an update on replacing our furniture. After months of waiting for our sofa, we were also expected to accommodate the dates best for their delivery service (when they are in the area) as opposed to them accommodating our time away from work for the exchange of defective merchandise.
Needless to say, we wont be purchasing anything from Elizabeth Interiors again or referring them to any of our friends or family.