I've been doing business with Marino and Elite for several years now. I have usually dealt with the owner directly. With my most recent order I dealt with Lauren. Initially, we had some confusion regarding our past sales history and contractor's discount. It appeared at first that the communication was driven by Lauren adhering to some kind of sales policy rather than focusing on the sale and customer relationship. Since I had never dealt with her it would have been nice if she got to know her account a little rather than quickly defaulting to policy requirements. In the end, this was overcome and my transaction was as smooth as it usually is. The order was processed quickly and the guys in the back pulled my order quickly as well. The guys in the back were very friendly and cordial. I wouldn't hesitate recommending Elite to anyone and in fact have done so many times.