I called Elite several months ago and spoke with Betty. She seemed very nice and informative as well as helpful. She instructed me on how to properly measure door opening and help me select which type of door. Although I did not make a purchase at that time she did not try to push a sale and still quoted me on some doors even though I was unable to give her a lot of information. I recently visited the showroom, and she helped me throughout the ordering process, and now I am just waiting for the doors to arrive.