On June 7, 2016 we had El Cheapo move our furniture from our 3 bedroom house into a storage unit. Firstly the 3 movers were great people, friendly and very accommodating, I believe they did try their best. When booking El Cheapo I gave the monotone guy on the phone a very detailed list of all of our furniture to be moved, there was nothing else added during moving day, yet the truck they sent was a small possibly 18 ft length and they had to make 2 trips which obviously cost me more. I assumed considering all the stuff I mentioned that they would bring an appropriate sized truck.
While moving furniture they were not very gentle, banging walls but I wasn't to concerned at the time because I was selling house and it was going to be re-painted. The furniture was wrapped so I assumed it would be ok. There was no way for me to check furniture at the time as it was packed tightly in the storage unit. However a couple of months later when it was time to move out of storage the new movers (who by the way had a 26ft truck that fit everything and more in 1 trip) pointed out a number of damages to furniture, they showed me as they saw in storage before they even moved it. Huge scratches on most of our bedroom furniture and dents everywhere. Very disappointing. As this is 3 months after the initial move I don't think El Cheapo will pay to fix all the damages. My opinion is they use small trucks and are not careful with moving furniture and you should watch them carefully when moving. My bedroom set as well as my childrens all have huge scratches/dings in them, very upsetting and disappointing. Would not hire again.
- Approximate cost of services:
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?