VERY POOR customer service! Although the product was good while it worked, there was a safety recall and they have yet to repair the heater. I phoned over one year ago trying to have the heater repaired and although they said they would send a box to ship it back, they never did. I sent a follow-up email again requesting shipping box to send defective product back. Did not receive a response. I then waited on hold for over 45 mins and never had a live person pick up the phone. Not impressed. I do not recommend purchasing any Dyson's Expensive products for this reason alone.
You may think this strange, but I love to vacuum! And Dyson has certainly made my life easier with their bagless vacuums and technology. If I had a vacuum on every floor I would probably vacuum more than once a day! I did have one problem with the wand/suction apparatus but Dyson replaced promptly as it was still under warranty. I would love to try the Animal cordless system to see if it actually removes all the pet hair. Definite two thumbs up to Dyson.
I bought the cordless V6+, I've been very happy with this unit, the suction is great for a cordless and have no problem vacuuming my entire townhouse on a single charge. One downfall was the motorized head that comes with the unit, hair becomes easily tangled around the roller and is difficult to clean the hair from the roller. I called Dyson and let them know this and they sent me out a new motorized head with a soft roller like a paint roller free of charge(guess it's covered under the warranty) This new motorized head works excellent! Over all I'm very happy with this purchase, the price is not cheap but the unit is top notch, I totally recommend this product.
This machine has a recurring issue with the clutch burning out. In 7 years the clutch has required replacement. It was under warranty the first two times. Now 7 years after purchase the clutch has burned out again and Dyson will not stand behind their defective product. They are offering to repair if for $200 or give me 15% off the purchase of a new crappy Dyson machine.
Several friends have also told me about their Dyson vacuum cleaners lasting for a maximum of 6 years. It's a consistent story.
Don't waste your money on these products. You will have a terrible product experience and an even worse customer support experience!
I noticed within the first week of having my dyson animal dc51 that the bristols on the carpet beater were worn off. After the first month i performed the filter cleaning and noticed the suction tube between the carpet beater and the unit had split. Over time this tube split more and more until finally the unit now doesnt suck from the carpet beater. After talking to customer service i am now understanding that dyson and there 5 year warrantee doesnt mean crap. They refuse to cover the broken part claiming it is a wear and tear item. To my understanding just about every part of the unit is wear and tear. Then im told that the part i need which is a 4 inch flexable tube that has about 50 cents worth of plastic. Costs 50$.
MY DYSON LOST SUCTION WITHIN 1 MONTH AND DYSON WARANTEE IS AS USELESS AS MY DYSON DC51 IS AFTER ONE MONTH
I DO NOT RECCOMEND THIS PRODUCT IT IS GARBAGE
Wanted to say we purchase a Dyson upright at Canadian Tire after about a year I notice the power head wheel fell off I contacted Dyson and they sent a replacement no questions asked also do we have the Dyson air purifier first one we got had a really bad squeal they sent us a box we sent it back and they said that the brand new one the customer service is amazing I would recommend them to anyone
I HAVE JUST PURCHASED MY 3RD DYSON....JUST LOVE THEM! NOW I HAVE ONE AT BOTH LEVELS OF MY HOME AND 1 IN OUR SEASONAL RESIDENCE. THEY ARE EASY TO USE, COMPACT TO STORE, LIGHTWEIGHT, AND JUST DOA TERRIFIC JOB CLEANING. I JUST CONTACTED THE COMPANY TO REPORT THE POOR CONDITION 1 HEAD WAS....I THINK FROM USING ON A TILE FLOOR THAT HAS SLIGHT ELEVATION LEVEL SPOTS, AND WITHIN DAYS, A REPLACEMENT WAS DELIVERED. I CAN'T REMEMBER EVER HAVING SUCH QUICK AND COURTEOUS SERVICE FROM A MANUFACTURER.
THANK YOU DYSON!
The hose on my 2008 Dyson Canister Vacuum stopped sending power to the powerhead in 2012. In 3hrs my email request to buy a new hose was met with notice that a free hose was being shipped that day...no cross-examination or "ship it to us" Today in 2015, same loss of power...no warranty this time but NO hesitation from Dyson to replace it ...free, even when I wanted to pay for it! I love my Dyson, but even better I have never had such fast and generous service from any manufacturer. Dave, Miriam and Shawna are absolutely amazing!
I purchased a Dyson hand held cordless vacuum. Through receiving an online ad, I learned that the cordless vacuum could be purchased with a wand. I then sent an e-mail to the company hoping that they would exchange it for the more expensive version with a wand. I never received a response. Then, over the course of about 3 weeks, I attempted to call the company ... never had enough time to wait for as many as 85 callers ahead of me. When I asked for a call back, no one called. After all that time, when I finally got through, an agent informed me that they had so many calls due to sales promotions and the company didn't want to miss any sales ... hence, the long wait times. I asked to exchange my hand held vacuum for the upgraded machine with the wand (and let the agent know that I was willing to pay the considerable amount for the upgrade and for the shipping) and was informed that, since the trial period was over, the company would not help me. I explained that I have a disability and the bending to use the hand held vacuum was causing me a lot of back and knee pain. No humanity with this company ... no exceptions to their rules. Trying to think outside the box, I called back ... another long wait time. I asked if I could purchase the wand to add to my machine and was informed that adding the wand would eventually burn the machine out. I explained my problem and the agent told me that he would try to help me and would get back to me. I asked for an e-mail response due to the long wait times. Two more weeks have passed ... no response to date. I can only imagine the frustrations of a customer who purchased a malfunctioning machine. If Dyson Canada is to survive, it must improve its phone system and customer support. I am certain that the call staff is not the problem. They are simply overworked.