Dupont Heating & Air Conditioning Ltd

I will never recommend Dupont Heating & Air Conditioning to others.

Mario, one of the owners of Dupont Heating & Air Conditioning provided us with three quotes to supply and install three boilers. We wanted our new boiler installed three feet away from where the old one was. We understood through the emails, quotes and conversations with him that all related piping for proper boiler relocation was included in the numbers.

A week later, we signed a contract, still under the same assumption. The only vagueness was a line in the contract that says: "Moving of the boiler to be determined." There was no mention of a pending estimate for the moving of the boiler once determined. Again, we understood this to mean that the placement of it was to be determined, not the cost.

This is when things went downhill. From the moment we signed the contract to the installation, Mario was hard to reach. Our installation date was moved a week because his team “looked at the wrong week”. Yet another delay.
When the work finally began two weeks later, the new placement of the boiler was determined with the head installer and he completed the work. At no point did Mario or anyone on his team tell us there was an extra charge based on the decision. At no point did we doubt that our understanding of the contract was false. When the team returned to finish, my husband had to tell him he was missing the Low Water Valve (agreed to in the contract).
The job was completed and we paid in full. Two days later, Mario contacted us after not being in touch throughout the installation to tell us about an extra charge. He said that he mentioned there would be a charge, but my husband doesn’t recall this and there was no subsequent mention of any additional cost. Most importantly, before work was started, we should have been notified. Consumers have a right to an estimate before any work is done should it be outside of an agreed upon contract.
We hope this never happens to another customer again. All in all, we are extremely disappointed with our experience with Dupont Heating & Air Conditioning.

Don’t use them. And if you do use them, then make sure your contract is clear and you know about all hidden costs.