While we are (finally) happy with our (almost complete) renovated kitchen - I would have to agree with previous reviews. We took over three months and had at least 4 different tenders on our renovation but finally decided based on price, and creativity of design, to go with Dunbar and Ross. We checked references and relied on website reviews (like Homestars) to justify our choice - Dunbar and Ross had been in business over 20 years and clients we spoke to were thrilled with the personal service that Humberto provided.
Intially Humberto (the proprietor) was a patient and creative entreprenuer, but he bit off way more than he could chew and while he could come up with wonderful ideas, when push came to shove (and we had to finally push), he had great difficulty delivering what he promised.
Timeframes were not met (by a longshot) and promises remain broken (to this day). We lucked out by getting the most of our kitchen but it took an incredible amount of cajoling and truly, I think we are fortunate that we got our kitchen before he went deep into hiding (fromt he sounds of it - there are lots of other unhappy clients).
We were promised 6 weeks to complete - it took over 12 weeks -nearly 8 weeks longer than what we were promised and we were living in and eating out of our basement......boxes, dust and dirt were everywhere.
Whereas before the order and before the deadline, we got phonecalls returned immediately - this ceased once the deadline passed. Humberto became impatient, rude and hard to reach. We are still missing major portions of our kitchen and promises made upon installation were never followed up...once Humberto got the majority of money owed he stopped contacting us entirely and never returned our calls. We have decided to pursue other avenues to retain our sanity....great ideas, but we should have contracted someone else to do the job.
We are happy with the kitchen but would be happier if the person who promised a multi-year guarantee on the end product was still talking to us and returning our phonecalls
- Approximate cost of services:
- $25,000.00