WORST MATTRESS I've ever bought.
I bought a King-sized mattress from this guy "Philip" costing me $1450 including shipping. After 3 years, the indentation becomes unbearable, and I felt it's like two sinkholes on each side of the bed. I'm so disappointed and I contacted Philip and he does not want to do anything about it. He kept on saying, their quality is time-tested, and that if I want to use the warranty, maybe he can talk to his office and someone can come and make the decision whether it is eligible for warranty. But he stressed that even if someone did come for evaluation of the mattress condition, it is highly unlikely that I will get a replacement, and even if for repair, i have to ship the mattress to the factory myself. Anyway, I went ahead and request him to look into it to see if I can be compensated by the warranity...
At the end, he never get back to me...
I am very disappointed with Dream Star products and service..
Now I have to get rid of this mattress because I have too much back pain to sleep in it.
Choosing Dream Star mattress is just a wrong investment for the mattress, and to deal with their customer service is just a joke, waste of my time and money.