thank you for your feedback
Keep in mind we are not on commission we have only your best interests in mind.
it's difficult for us to know how you measure your home all of our drapery panels are marked with the correct size 96 or 108 long.
we do ofer a service for measurements
We always suggest the client take the drapes home hang them first to make sure they are the right size.
When people come in and purchase ready-made drapes we offer a service to have them lengthened or shortened this is called alteration it is a service for our customers not an up sell most people don't have the option of having a family member to do an alteration for them and get a custom finish.
please feel free to come to Drapery king toronto and we will be happy to walk you through.