Drain Works Plumbing

Diligent and professional service from Mike and Eric at DrainWorks. They were able to think backwards and solve a problem upstream of the drain. Here's the story:

A spill of paint thinner (2L) occurred in the basement entrance way. Apparently it had flushed clean through the drain system. Nevertheless it was still generating fumes, and the house is uninhabitable without special ventilation. They inspected the drains with a video camera, and figured it out. The fumes are probably coming from the foundation wall and floor.

They found that the drains themselves were OK all the way to the street. Out back where the spill occurred, the S-trap under the inlet was full of sediment, and therefore draining slowly. So the large volumes of water that were originally used to clean up the spill must have caused the drain to back up somewhat, at that time.

A line of 'weeping tiles' runs into the same inlet, just beneath the surface. It drains the foundation. When the water backed up, it must have backed up onto the weeping tiles, carrying the paint thinner with it. The weeping tiles are semi-permeable. So the paint thinner has probably seeped into the foundation wall and adjoining floor. From there it is evaporating into the house.

Good detective work. (Now, if anyone knows how to neutralize paint thinner that's soaked into the foundation, please let me know. :)
--
Mike Allan,
mike@zelea.com

After three bottles of Drano, I finally gave up and seeked professional help. After reading other reviews on this site, I decided to give Drainworks a call. I was not disappointed. The company was able to come on the day I called them. Lou Spada came to my house, assessed the situation, and was in and out in less than an hour. I appreciate that he snaked the drain all the way down from the kitchen to the basement, to ensure a thorough job. Next time I need plumbing services, I will give Drainworks a call.

On Thursday December 27th I had water coming into the basement so we called drain works and these two gentlemen came and check it out. We had a blockage in the drain near the washing machine in the basement and they really had a hard time unblocking it but they didn’t give up which I really appreciated. Then we went out to the front and we had tree roots blocking our drain and again Armando and his crew unblocked it and they did a great job. I just want to say thank you to Armando Gatti and his crew for the amazing job.

Jeremy Harris did a good, prompt and thorough job on New Year's Eve. Thought I would have trouble getting a plumber, but he showed up on time and did a good job.

My basement drain had been backing up for a few months. I am very glad I called DrainWorks; everyone from the dispatcher to Mike Dunn with his team of 4 people was friendly and professional.
Mike explained everything carefully; there were no hidden fees.
Thank you DrainWorks; my mom and I appreciate the great service,

This saturday afternoon, I was dismayed to see water on the laundry room floor in the basement. Three years ago, we had Drain Works repair some broken clay dray tiles in the basement and they also replaced pipe running from the front of our house towards the road. I was impressed with their service so called them again. I was told a rep would call between 6 and 7. Matt showed up precisely at 6 o'clock. Because Drainworks had the foresight to install an access pipe in front of the house three years ago, Matt was able to snake from that point outwards, and (happily) encountered a blockage past our property boundary, on city land. Matt was polite, courteous and professional. Most importantly, within a few hours of placing the call on a Saturday afternoon, the problem was fixed.

I would call them again, and recommend them to anyone.

Having completed several renovations and required many tradesmen it was truly a pleasure dealing with the staff at drainworks. I had a total of six different people on site at different times, they were all helpful and all showed up exactly when they said they would. To the minute. If they had electricians, carpenters, etc. I would use those too.
Thanks

Identified problems quickly, got me going in the interim, came back to start the permanent fix and finish the work quickly, Performed thorough inspection of the drain pipe system, and explained where potential problems may be, but did not push the issue.

Jeromy was great and also I want to mention Williams (dispatcher), he was great, very proffesional too.
Before calling your company we did call another company but the dispatcher there was so rude, she was probably unhappy to be working on Sunday.
Thank you guys and Merry Christmas !!!

I had a clogged laundry drain I couldn't fix myself. I called Drainworks and they were able to send someone in an hour. Armando and Eric were able to fix the problem and even cleaned the basement floor after they were done even though I told them it wasn't necessary. They were very friendly and I really appreciated the detailed description of what was done on the invoice. Great service, I would definitely recommend them in future.