Drain Works Plumbing

Drainage Contractors
46 Fieldway Road Unit 7 Toronto ON M8Z 3L2
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Drain Works Plumbing
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93%

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Best of 2019 winner 6 timesBest of 2019winner 6 times

Reviews for Drain Works Plumbing

Average customer rating:
9.5 10 (1502 reviews)

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Scarborough (Bendale)
Scarborough (Bendale)
2 reviews Toronto, ON
10/10

Called for service for blocked drains.

We called for services, after we had a problem with our drains in the basement, and the dispatcher was very helpful, promptly sending out a technician to diagnose the problem. Our services were provided by Lou, a dig supervisor. He examined the system, and explained the cause of our problems, and explained what would be required to resolve the breakdown in the pipes. The next day he arrives with a crew to commence the repairs, and explained each step of the process as it was going on, as well as the further repairs he felt would be positive for the future of the house's drainage system. The work was done very quickly, and very well. I would have no hesitation about reccomending Drain Works to anyone who needed such service, thank to the excellent work of Lou and his crew.

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Company Response

Thanks for your review. We pride ourselves on customer service in fact, it is the bedrock of our company. From your first point of contact with DrainWorks, right through to diagnosing the problem and completion of the repair, we always keep you informed. Our dispatchers and technicians are here to ensure your experience with our company is as efficient and economical as possible. We value your business and your kind words.

-Terry

ceben in Toronto
ceben in Toronto
1 review Toronto, ON
9.8/10

Drains backing up

I was very impressed with DrainWorks. The service, professionalism and quality were all top notch. If you have any plumbing issues and want a company you can trust that will fix the problem and give you a good price, DrainWorks is for you. I would recommend their services to anyone.

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Company Response

At DrainWorks we strive for excellence in all areas ensuring that our service exceeds your expectations. We believe that our professionalism, cleanliness, and thoroughness all contribute to the quality of our work. You just can't have one without the other. DrainWorks provides you with total service from start to finish. Thank you for spending your time to post this review about your experience with our company.

-Terry

Bob from Davisville Village
Bob from Davisville Village
1 review Toronto, ON
10/10

Plugged Drain Pipe to the Street

Besides a home on the same street, we have two three bedromm triplexes and when it comes to a tall order have always felt confidence to call DrainWorks for service.

There's an unique drain pipe system spread through the triplexes that services the kitchens and laundry room that was plugged - some flooding when dish washers were used and in the laundry room - a big inconvenience for 3 families.

We called DrainWorks they mentioned their work load because of the very cold weather yet promised next day service saying "they would keep us informed" This was a nice touch which we could pass along to the tenants.

I was was very impressed by the professionalism shown by the person who serviced and cleared a complicated problem not only skills but the polite treatment of our tennants and their home.

He even showed me an easier step should this problem happen again.

In all, the work was beyond expectation and we were very pleased with the price - $165.00.

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Company Response

We have the experience and knowledge to deal with what may seem like a complicated drainage system, and competently resolve the problem the first time. This saves you from repeated visits and disruptions to the families living at your properties. We do everything in our power to ensure that your time is not wasted waiting for us to arrive. We will always provide you with a courtesy call to indicate when the technician is on his way. Just as you kept your tenants informed, we do the same with our customers. Thanks again for choosing DrainWorks.

-Terry

Rick from Bayview Village
Rick from Bayview Village
1 review Toronto, ON
10/10

Resolve persistent drain fly/sewage odor problem

We used Drainworks to help us solve a persistent drain fly and odor problem.

For years we had detected a slight odor in our main drain in our laundry room. It was probably "light" because it was covered by a floor carpet. After doing some renovations in rooms adjoining our laundry room we decided to also replace the laundry room floor. Almost coincident with this change we experienced a sewage backup. We used another company to solve this problem by cleaning out the blockage at the main drain connecting the house to the city line. Sewage backup solved but not the odor, and we began to have drainflies.

Drainworks came in promptly, detected the potential causes, and solved the problem methodically with cost and our home disruption in mind. First step was to review the condition of our drainage/sewer system and power wash it to remove all residue. This required minimal interuption and no mess. However, it didn't solve the problem. The ultimate solution was very invasive...capping off the downspout lines which were harvesting the flies, while digging up our new laundry room floor to reroute the sewage line. Problem solved.

We found all of the staff at drainworks, from the reception desk to the folks in field doing the work, to be professional, responsible, and timely. After digging up our floor and fixing the problem, you wouldn't even have known that the work had been done. They were clean and left the work area like it was when they first entered our home.

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Company Response

Thank you for taking the time to post your review about our service. It is a common occurrence where DrainWorks is called after another company has failed to provide a permanent solution to an existing issue. We pride ourselves in spending the time required to assess the situation step by step, all the while keeping you informed by our experienced and courteous staff. We understand that as a homeowner you want the job done properly the first time instead of having to deal with multiple intrusive problems in your home. This is why we take the large picture into account to foresee and prevent future problems. Thank you again for your review.

-Terry

Toronto-2549
Toronto-2549
17 reviews Toronto, ON

First Review

9.5/10

Rip up basement floor, replace drain under house

Guess I shouldn't complain about the price - $250 to look at the problem via camera then $2300 to rip up floor and fix problem - as I now have drain that works! They identified the problem one day, and had a team in the next to fix the problem. They had to rip open a two meter area of floor, replace the pipe, replace a floor drain with three connections into it, and hand dig under a harwood finished section of the floor so it could be saved! There was a small issue re the levelling of the concrete around the drain - a tough floor to do anyway - but they came back right away and fixed it. The guys did a great job of keeping the mess under control - tough when you are cutting open concrete and digging in the house.

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Company Response

Thanks so much for taking the time to post your note. It's unfortunate you felt the work was expensive, but it's a common response we all have when any of us get any kind of service done (ever had a simple brake job done? The price can be shocking). Fortunately, most of us don't ever have to deal with these kinds of situations more than once, if at all.

The point being that a job as involved as digging and repairing a drain is all new to most consumers, and so are the costs associated with the work, which can help explain the perception of expense. It's probably the first time you've ever had to pay for this kind of work.

We are committed fully to keeping all costs down as low as we can - we're customers too. That's why we painstakingly explain all required work and get your approval before we start any of it. Nobody likes surprises and we never give you any.

In your instance, we had to do some work that just couldn't be avoided and while no one likes to spend money, we are proud of the fact that we did save the floor and that your drains are working flawlessly, which helps to protect your most valuable asset, your home.

Again, thank you for your business and for taking the time to comment.

Terry Cord, President and Founder
DrainWorks Plumbing and Drains

Tony from Etobicoke
Tony from Etobicoke
1 review Toronto, ON
8.5/10

Kitchen and bathroom drains plugged.

I called Drainworks to unclog my kitchen and bathroom drains. Being in the Power Generation industry for 35 years, I can say I know something about pipes and drains . I couldn't free up the drains myself because I was going to have surgery on my hand. I called the dispatch number, and the person made note of my problem and said he would send someone out that morning. He also said that Drainworks would keep me posted via phone when a technician is on his way.Well, he followed through with that and called me the moment the service rep was on his way.When Mike came to the door he slipped on plastic slippers over his work boots so as not to dirty my floors and assessed the problem. He said it should take a few moments to snake the drains and all should be ok.Before he started to work, however,he explained the cost of the job to me up- front .I agreed to the price and he unplugged the drains with his electric snake in moments. I knew this as I have done it many times in indusry.When all was finished, Mike washed the tub out and cleaned the bathroom floor of any drips from his equipment.He made out the bill listing the work he did and I paid him.It frustrated me that I couldn't relieve the drains myself because of my hand and I was very leery to call "anybody" for a job I know was simple enough to do but couldn't! Drainworks followed through with everything they said they were going to do before they sent someone out and delivered on that promise.

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Company Response

Just like anyone else, there are certain things that scare me as well. For some it's the dentist, the car mechanic or technology. Not knowing what to expect from certain companies or people even having an understanding of the trade itself, can still be nerve racking. As a local Toronto plumbing company that prides itself in not only taking the fear out of plumbing and drain cleaning services, but striving for honesty and excellence in everything we do, we truly appreciate hearing this feedback. We believe our upfront pricing and commission free employees are steps in the right direction for taking some of the client's fears out of the plumbing and drain cleaning service experience. We have also posted on our website exactly what you can expect on your service call. As we continue to evolve and strive to lead our industry, we appreciate any and all feedback regarding your experiences with my company.

Thank you
Terry Cord
Founder and President
DrainWorks Plumbing

Graham in East York
Graham in East York
1 review Toronto, ON

First Review

2/10

Drain repair.

We had an emergency with a collapsed drain. We selected the company based on customer service awards - BBB involvement. While filling up the hole outside which they dug to fix the problem, they used water to pack the soil; this in turn flooded our basement with muddy water. When Drainworks was asked to clean up the mess, we were told to find a cleaning company ourselves, and give them the receipt. We said, YOU made the mess, YOU find the company and get it cleaned up. The representative we were dealing with had to get permission from his supervisor. Reluctantly they agreed. We asked for compensation for a desk that had sustained water damage, but were told that there was no proof the flood caused the damage, so they were not responsible. At this point, they had the nerve to ask for the balance of payment for the drain work, while there was still mud in the basement, and a carpet sopping with dirty water. We told them that they would get payment once the mess was cleaned up...no sooner. Again, after a lengthy phone call with his supervisor, we were told that it's not how they normally do things, but in this case they'd make an exception. We don't consider this a favour, but rather a responsible business practice.

The company hired to clean up the mess, was pleasant enough to deal with, but understaffed to complete the job in a timely fashion. From initial drain work, to completion of clean up, one month passed.

To sum up, Drainworks did not impress with their customer service. While it's true that accidents happen, it's a company's reaction in fixing the problem that is a testament to their worth. Drainworks failed this test miserably.

1 of 1 people found this review helpful.
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Company Response

When this posting was brought to my attention, I was shocked. I have absolutely no problem with anyone's right to express what they did or did not like about a service experience, but this posting seems at odds to us for several reasons:

1. This is the second version of this message posted on HomeStars dated September 30, 2006. The first version, a shorter one, basically accused my company of extorting this client. After a complaint from us to HomeStars, this longer version replaced the original post. In both incidents, we expressed our dismay to HomeStars in the lack of fairness of posting such a damaging message without even contacting the supposedly offending company as a basic means of validating the story. After all, HomeStars obviously approached the poster again for a more detailed account of their side of events. 2. This complaint is from work that was started and completed 4 years ago, less two months. In the nearly 4 years since the work was completed, this client has never once registered a complaint with DrainWorks - not by phone and not by writing. Also, we are long time members of the Better Business Bureau and they never received a complaint on this matter. That seems odd given that the poster is still clearly upset by the incident 3. It's true that water seeped into this client's basement, but in large measure was a result of the process used (very standard) and an area of the client's basement floor that was not properly concreted - something neither of us expected. This really was accidental. 4. We never told the client to fix the damage themselves. We offered to allow them to use a supplier of their preference. Failing that, we would fix it, which we did using a supplier that is a preferred supplier for many of the insurance firms in the G.T.A. 5. We never took a month to complete the work. The plumbing portion was done in 3 days, but the clean up and return of the professionally cleaned rug took a bit longer, but to the best of my knowledge, not a month. 6. If there was any damage to any furniture, it would have been attended to. What would be the value in having a carpet professionally removed, cleaned and sanitized offsite, as well as reinstalled, only to have the client still upset due to the fact that their furniture was left unattended to? It's simple there was no furniture damage, nor was there any drywall or framing damage ( I raise this to counter the "basement full of water" claim). There certainly was some water and silt in the basement and it was repaired perfectly at no additional cost to the client. 7. We've been members of the BBB (Better Business Bureau) forever. We've been awarded 6 consecutive Consumer's Choice awards for Drain Service excellence, and unlike most companies in plumbing, our staff are technicians who are full time salary based employees rather than commission-driven temporary employees. I share this information to support my point that we are simply not in the habit of letting clients down or taking advantage of them. We sincerely regret any discomfort this client ever experienced.

In closing, I reiterate that we respect everyone's right to express their opinion, but that doesn't mean that a post or review shouldn't be honest and fair. I would encourage HomeStars that the best support and protection for a client is honest and fair discourse. Anything less is convenient at best and completely irresponsible at worst.

Sincerely,

Terry Cord
Founder and President,
DrainWorks Plumbing

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Drain Works Plumbing

DrainWorks Plumbing is a customer-first, Toronto-based plumbing company. All our plumbers are 100% licensed, insured, commission-free, and of course professionally trained! We take great pride in having won the Consumer Choice Award for Drain Service Excellence in Toronto and GTA 13 years in a row – the only plumbing company with this distinct honour. Reflective of this, we are also one of the most reviewed companies on HomeStars in North America! We are also proud to say that we have been chosen (again) as the "best plumber in the city" by Toronto Life magazine, as evidenced by their "Busy person's survival guide" issue. High praise from a wonderful and trusted publication!
We employ full-time salaried plumbers rather than commission-based plumbers that are motivated to up-sell you. All of the DrainWorks plumbers in Toronto and surrounding areas are fully licensed, insured, and professionally trained. We are also proud to say that 100% of our employees have been with us for 10 years or more.

Further, we've recently had the honor of being one of a select few companies across all trades, hand picked by Gemini award winning TV host and contractor, Bryan Baeumler, of HGTV's Leave it to Bryan and Disaster DIY to be Baeumler Approved. A high mark of quality, indeed.

You can count on DrainWorks for all your plumbing and drain-related needs in Toronto. Our plumbers are ready for your call with clear and upfront pricing and will always arrive on-time and fully prepared with everything they can foreseeably need.
DrainWorks Plumbing also likes to help and support our local Toronto community and charities, such as for the Easter Seals and SickKids Foundation.
Please take a few moments to read these plumbing reviews from our customers, so you too can learn about and take advantage of the ‘DrainWorks Difference’. We hope you choose us for your next call to the plumber!

CATEGORIES
Drainage Contractors, Drain Services, Plumbing, Waterproofing, and Bathroom & Kitchen - Fixtures & Accessories
PRODUCTS
Plumbing problem? Drain clog, drain backup, or basement flood? Or do you just need a new plumbing fixture installation? Or perhaps a full drain pipe excavation and replacement?
SERVICES
Full service plumbing, emergency plumbers, complete drain cleaning, underground sewer pipe replacement and waterproofing
STYLES
Available with clear upfront pricing, on time & prepared!
SPECIALITIES
Residential plumbing services in Toronto, drain cleaning, drain pipe excavation and replacement, drain snake rootering, drain camera inspections, drain hydro-jetting and more.
WEBSITE
https://drainworks.com
YEAR ESTABLISHED
1995
PAYMENT METHOD
Cash, Interac, Visa, MasterCard
LICENSES
Master Plumber License P26570; Plumbing Contractor License T94-4853957
MEMBERSHIPS
Better Business Bureau, Ontario Regional Common Ground Alliance, PSI, Retail Council of Canada
LIABILITY INSURANCE
Yes
DIPLOMAS
WHMIS, Staples Canada wide Service Excellence Award, recognition by 2 Prime Ministers and 4 Premiers
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Lifetime warranty on all new underground drain workmanship
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.