Drain Works Plumbing

Drainage Contractors
46 Fieldway Road Unit 7 Toronto ON M8Z 3L2
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Drain Works Plumbing
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93%

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Best of 2019 winner 6 timesBest of 2019winner 6 times

Reviews for Drain Works Plumbing

Average customer rating:
9.5 10 (1505 reviews)

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Nancy on Deloraine
Nancy on Deloraine
7 reviews Toronto, ON
10/10

Basement Pipe and Drain Replacement

We have been helped by DrainWorks, on a few occasions, over the many years we have been in our North Toronto home. So when we had a backup problem with our Basement drain last week, one thing that helped us not panic, was we had no doubt about who to call. Sure enough, Drainworks sent Jim to help us within an hour. In short order, Jim had diagnosed the problem and given us the information we needed to feel comfortable giving the go ahead to replace the main pipe that connected up to our new backwater valve. While we could have just replaced a portion of the pipe to get a better join to the backwater valve, we decided to replace all of the main inside pipe that runs from the City drain to our drain. We also, replaced the drain.

The work was scheduled for the next Monday 8:00 am. Jim had advised that it may not be him overseeing the work but another team member and his crew would take great care of us. On the dot of 8:00 am that Monday, the door bell rang and it was Lou from DrainWorks. Lou and his team including Andrew, Misha and Roman were just fantastic. From the moment they arrived, we knew we were in good hands. We had just had some drywall and lighting upgrades in the Basement and great care was taken to prepare the site for minimum disruption and damage. Lou advised that once the first part of the excavation was done, he would be able to assess the condition of other branch pipes. Once more exploration was possible, Lou’s knowledgeable, thoughtful and patient approach helped us better understand what he was recommending and why. Once we had all the information we needed and gave the go ahead for further work, there was doubt in our mind that we had made the right decision. Everyone worked so hard and stayed later so the job could be done in once day!

We were invited to visit the Basement, a number of times during the day, for updates on progress and to answer any of our questions...WOW! When the crew were finished, Andrew invited us to take a look before they left. We couldn’t believe how they had cleaned up the work area. It was a big and messy job and it was hard to tell they had been there except for the newly cemented areas...WOW again.

Thanks for everything, we couldn't have asked for a better crew.

Nancy and Anita
108 Deloraine Ave.
Toronto

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Company Response

**Thanks Nancy and Anita** WOW, such a pleasure reading your review! We greatly appreciate you taking the time to share this experience here for all to see. It is rewarding to have our efforts validated by you and to know that you were so happy with our service. Thank you for continually choosing DrainWorks Plumbing! As always, were here for you should you require any future plumbing or drain related assistance.

heidimcmahon@gmail.com in Mississauga
H. N.
2 reviews Toronto, ON
10/10

Clogged pipes

Wonderful service! Polite, friendly, and professional.
Would recommend to anyone. The front end staff was very helpful as well, and worked to get someone to my place ASAP. Have used Drainworks each time we needed help.

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Johnny  from North York
Johnny from North York
2 reviews Toronto, ON
10/10

Highly Recommended

Chris is a master plumber and has been working with us for the past decade. He is prompt, honest, excellent at his trade, respectful, polite and puts 110% of himself into his work. Luke and Jim are also fantastic! All of the Drainworks gentlemen are clean and thorough, real pros! They are great with our dogs and our dogs just love them. J.P. is amazing at managing the office and client bookings... he crosses his t's and dots his i's. Thank you for all of your amazing service over the years! We highly recommend Drainworks Plumbing!

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Company Response

**Thanks Johnny** It was a pleasure reading your review to learn how happy you were, and have always been with our service over the years. Thank you so much for sharing your feedback and for providing such a strong recommendation. As always, we are here when you need us and we look forward to hearing from you should the need arise. Thanks for continually choosing DrainWorks Plumbing!

Private User
Private User
Private User reviews Mississauga, ON
10/10

Basement bathroom

Call Drainworks because our basement washroom toilet was leaking around the bottom. They came over and took a look at it and replaced the toilet and seal. They also put a camera through the pipes to confirm if there were any other problem. They were very professional and gave me a competitive price and did all the work quickly and neatly. I would recommend they to anyone.

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Company Response

**Thanks** We appreciate your review and thank you for taking time out of your schedule to share it with us. It is so pleasing to know that we could be of assistance. We look forward to hearing from you should you require plumbing or drain service again in the future. Thank you for your recommendation and for choosing DrainWorks Plumbing!

Pat Kirby
Pat Kirby
1 review Pickering, ON
10/10

awesome work

I had some issues with plumbing : outside faucets leaking , & defective shut off valve for my humidifier. While driving home one day from work I saw a Drain Works truck & thought I would give then a call. Called an arranged an appt for evaluation & estimate. The worker was amazing, on time , professional, knowledgeable( experienced) . Great work ! Would recommend Drain Works!!! Thanks Again, Pat K

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Company Response

**Thanks Pat** We are very grateful for your review and thank you for taking the time to ensure your experience was shared here for all to see. It is very rewarding to know that you were so happy with the service provided. We look forward to hearing from you should you require plumbing or drain assistance again in the future. Thanks for choosing DrainWorks Plumbing!

bill.jean in Etobicoke
bill.jean in Etobicoke
1 review Toronto, ON
10/10

Bathroom plumbing

I would like to thank DrainWorks, Chris in particular, for a job well done .
Right from the consultation to the special request for the bath tap replacement. Chris took on all our requests with a good professional attitude, everything went smoothly and we are pleased with the end result.
This is the second time that we’ve used DrainWorks, the first time it was Jim and he also did a great job of looking after us.
Shout out to JP for handling questions and being the go between.

B & J

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Company Response

**Thanks Bill.Jean** We are so very grateful for the review and thank you for taking the time to share your positive experience. It is rewarding to know that you were happy with our service from start to finish. As always, we look forward to hearing from you should you require assistance again with any plumbing or drain related matters. Thanks for choosing DrainWorks Plumbing!

skfletcher in Brampton
skfletcher in Brampton
1 review Brampton, ON
10/10

Plumbing

I've relied on Drainworks service for all our plumbing needs for over 15 years. I have used them for interior plumbing as well as major drain issues. From the job coordinator, to the plumbers, they are very accomodating, thorough, and above all professional and reliable. Their project reports are very detailed with breakdown of all costs and any future quotes. You get what you paid for.

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Company Response

**Thanks skfletcher** It was an absolute pleasure reading your positive review and learning how happy you have been with all the service DrainWorks Plumbing has provided. We thank you for continually choosing DrainWorks! It brings us much joy to know that we can be of assistance when you need it. Thank you so much for your vote of confidence and your recommendation. As always, we’re here when you need us!

Rick from Burlington in Burlington
Rick from Burlington in Burlington
1 review Burlington, ON
3/10

Replacement of Storm Water Pipe

My recent service with Drainworks came to sour ending and it is no one’s fault but my own. In 2015 I used Drainworks to replace my catch basin in my driveway. After the catch basin was replaced, the technician ran a camera through the storm water pipe to find another problem about 17 feet down the line. Possible issues were verbally discussed but not thoroughly documented by either myself or the technician. This was my first mistake. As the replacement of the catch basin was already a substantial cost, I put off repairing this new problem until last week. Last week, I requested a service estimate to repair this pre-existing problem. Upon arrival the technician ran the camera through the line. The technician confirmed the problem still existed but was no worse or better than previously identified. The only option explained to me was to dig 9 feet down and replace the pipe. I agree to this solution. This was my next mistake. Normally I would delay any decision until I was able to get a second opinion/estimate. As I had previously worked with this company and technician, I trusted his opinion and informed them to proceed with the work. Upon the project being at the no going back stage, and also being informed by the technician the city would need to resolve the problem, another option came up in conversation. This option may have been quicker and much more reasonable in price. We will never know as the technician did not write up a cost on this solution. And of course, as reminded by the Drainworks Office it may not have worked. Again, we will never know. In the meantime, I contacted the city. They arrived the next day, sent a torpedo into the pipe and had the issue resolved in less than a minute. I contacted the Drainworks office to ask why this option had not been presented to me. The gentleman I spoke to had me on the defensive and attacked me throughout the whole conversation stating I was in full control of the situation and I got what I asked for. I have no problem in defending staff, but don’t tell me I have full control of the situation when I am not a drain expect and I do not know all the tools available to me. All options should have been explained to me. Going forward I would highly recommend to anyone and everyone looking for drain resolution to ensure you ask as many questions as needed and document all the answers and to ensure you have at least two estimates before deciding on your action. If the problem has to do with any lines connecting to the city lines, I would also recommend you contact the city first to find out which company the city uses for drain issues. I probably could have saved thousands of dollars if I had contacted the city first but that is only my situation. After having a very heated discussion with the Drainworks office personnel, any positive recommendations for this company took a drastic decline. All I can do at this point is share my experience and recommendations and let people decide for themselves.

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Company Response

Rick. It is unfortunate you feel this way.
We only ever do what is in the best interest of our customers.
It was explained to you when you called in that a jetting was not an option at your home based on the situation.
When we inspected your pipe, the camera stopped dead at a full blockage of mud, preventing us to see any further. We could not know what the state of the pipe was or if it was completely broken beyond the blockage, which is why the excavation you proceeded with was classified as investigational, to figure this out.
Without the services we provided, what the city did may not have even been an option, and please note that any city side issues will always be the responsibility of the city; the city cannot do work on the private side or recommend private contractors.
Not that it was possible, but if we had charged you for a jetting and it didn’t work, then we would have had to charge you on top of that for the excavation. Whereas the city can make as many unsuccessful attempts as they like to try and fix a city issue, as you’re not paying for it, but for us, on your dime, we suggest what is in the best interest for your home and your finances.
We whole heartedly stand behind the recommendations we provided to you and assure you that the right course of action was taken by us and was in your favor.
Should you like any further clarification or to go over these details again, please do not hesitate to call our office.

Toronto in ??????????
Toronto in ??????????
2 reviews Toronto, ON
10/10

Toilet replacement

We have have used Drainworks a few times, as our house has almost 50 year plumbing and fixtures. Their service is much better than others I used in the past. Very professional, had our service history on file when I called and were able to book around my schedule. Evaluated the issue with the the okd toilet quickly and gave several options/prices with no pressure or up sell. Went above & beyond to make sure everything would look good and function well. Even checked out our other toilet and asked about any other issues while were here. Did a great job with previous repairs & replacements. Satisfied repeat customer, I would recommend them.

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Company Response

**Thanks** It was a pleasure reading your review and learning how happy you have been with our services. Thank you for continually relying on DrainWorks Plumbing for all your plumbing and drain needs. We certainly appreciate your recommendation and look forward to hearing from you should you require assistance again in the future. Thanks for choosing DrainWorks!

Bob from Vaughan
Bob from Vaughan
1 review Toronto, ON
10/10

Excellent Service

Excellent service provided, came within 2 hours of calling. The plumber that came was quite knowledgeable and very helpful. He also cleaned up very well. My only concern was that it was expensive, but I have really no other companies to compare with. I certainly use again and would recommend.

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Company Response

**Thanks Bob** We are very grateful for your review and thank you for sharing your experience. It is nice to know you were so happy with the quick assistance. We certainly look forward to hearing from you should you require plumbing or drain service again, and we thank you for your recommendation. Please do note that our pricing is in line with industry standards and is competitive with other companies. Thanks for choosing DrainWorks Plumbing!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Drain Works Plumbing

DrainWorks Plumbing is a customer-first, Toronto-based plumbing company. All our plumbers are 100% licensed, insured, commission-free, and of course professionally trained! We take great pride in having won the Consumer Choice Award for Drain Service Excellence in Toronto and GTA 13 years in a row – the only plumbing company with this distinct honour. Reflective of this, we are also one of the most reviewed companies on HomeStars in North America! We are also proud to say that we have been chosen (again) as the "best plumber in the city" by Toronto Life magazine, as evidenced by their "Busy person's survival guide" issue. High praise from a wonderful and trusted publication!
We employ full-time salaried plumbers rather than commission-based plumbers that are motivated to up-sell you. All of the DrainWorks plumbers in Toronto and surrounding areas are fully licensed, insured, and professionally trained. We are also proud to say that 100% of our employees have been with us for 10 years or more.

Further, we've recently had the honor of being one of a select few companies across all trades, hand picked by Gemini award winning TV host and contractor, Bryan Baeumler, of HGTV's Leave it to Bryan and Disaster DIY to be Baeumler Approved. A high mark of quality, indeed.

You can count on DrainWorks for all your plumbing and drain-related needs in Toronto. Our plumbers are ready for your call with clear and upfront pricing and will always arrive on-time and fully prepared with everything they can foreseeably need.
DrainWorks Plumbing also likes to help and support our local Toronto community and charities, such as for the Easter Seals and SickKids Foundation.
Please take a few moments to read these plumbing reviews from our customers, so you too can learn about and take advantage of the ‘DrainWorks Difference’. We hope you choose us for your next call to the plumber!

CATEGORIES
Drainage Contractors, Drain Services, Plumbing, Waterproofing, and Bathroom & Kitchen - Fixtures & Accessories
PRODUCTS
Plumbing problem? Drain clog, drain backup, or basement flood? Or do you just need a new plumbing fixture installation? Or perhaps a full drain pipe excavation and replacement?
SERVICES
Full service plumbing, emergency plumbers, complete drain cleaning, underground sewer pipe replacement and waterproofing
STYLES
Available with clear upfront pricing, on time & prepared!
SPECIALITIES
Residential plumbing services in Toronto, drain cleaning, drain pipe excavation and replacement, drain snake rootering, drain camera inspections, drain hydro-jetting and more.
WEBSITE
https://drainworks.com
YEAR ESTABLISHED
1995
PAYMENT METHOD
Cash, Interac, Visa, MasterCard
LICENSES
Master Plumber License P26570; Plumbing Contractor License T94-4853957
MEMBERSHIPS
Better Business Bureau, Ontario Regional Common Ground Alliance, PSI, Retail Council of Canada
LIABILITY INSURANCE
Yes
DIPLOMAS
WHMIS, Staples Canada wide Service Excellence Award, recognition by 2 Prime Ministers and 4 Premiers
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Lifetime warranty on all new underground drain workmanship
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.