I had previously used Drain Rescue and was very pleased with their service.
Recently called them as there was a teaspoon stuck in the drain. The plumber came in and I was pleased with the work, he removed the teaspoon and cleaned up - tested the drain as he opened the P-trap.
However what he did not do was reconnect the dishwasher to the drain - and we ended up with a flood in our kitchen and into the basement. We had to fix it ourselves and when I called the next morning all they could say was "Oh sorry sometimes they get busy and just forget" - So now I have a damaged ceiling in my basement and who knows whats happening in my cupboard as all the water was running through the cupboard onto my kitchen floor and down into the basement. When I read the Terms & Conditions behind the invoice - it appears that Drain Rescue cannot be held responsible for damage.
Annoying part is you just get telephone answering services its like there is no one in charge or anyone you can talk to who would even care about the damage that was caused by their error.
- Company Response
Thank you for your review AYL. We are glad to hear that you've had a great initial experience with us. We apologize if your second experience wasn't up to par. This is our first time being made aware of this complaint. Please contact our office, we take pride in providing the best possible service and would like to try to make this right! Thank you again.