The scheduled delivery of our front was months behind. It was suppose to be in the fall and we didn't get it until late February in the new year. Ok, that's fine. We are patient and really can't do anything about since we put a deposit already.
The installation guys were great (this is why Doorland earned my one star). They worked around some of the challenges of having a turret foyer which were not considered when we met with the sales person. Parts of the door casing had to be shaved down to fit. It took much longer to install the door and it was dark out when it was all done.
Two days after installation, we noticed a gap between the door and the rubber piece so you can see light coming in. We called Doorland and emailed them including the sales person and a week later, we finally got a call to call someone in service. The installation guys canes back to tweak the door and all was fine but the operation of the door wasn't as smooth anymore. We're not fussy so we left it alone.
This summer has been rather hot and humid, and we believe this caused the new door to swell. We have been having issues opening the door to come in and to go out. It's gotten unbearably difficult and our kids and hurts can't open the door themselves. We have to yank on it so hard that the screw to the door hardware has come loose, and we fear this is a safety hazard not being able to come and go from the front.
We've called and left a message for servicing. More than two weeks later, no response. We emailed them as well as the sales person and no reply from anyone just to say we've received your email and are working on scheduling someone in. We then called and are told they received the email and it's been forwarded to the service person. No apologies for the delay, just did you want to leave a voice message with this person?
Doorland may be a bit better priced than other door companies but their service is deplorable. The sales person is a bit spacey and their staff just doesn't seem service oriented. We would not and could not recommend them to friends and family.