I am in the midst of replacing an exterior door at one of my rentals, and came across the email exchange history with Bruce at Door and Window Man. This transaction goes back some time, but a leopard never loses their spots, is my opinion, you are free to make your own decisions.
I struggled with timelines for the installation.
They measured it incorrectly and as a result used a sledgehammer to smash to door into the opening...
That resulted in a misaligned door, that I saw as an issue at installation time. The install team was unwilling to address at the time because "it was late".
Bruce came out once to review after the installation, agreed that my position was valid, then ghosted me. I have the email trail to prove it.
Would i use them again. Never....Others have seemingly had good experiences. I am glad to hear, but I will not risk it.