Alan from Donlands Appliance was recommended to me and I have since recommended him to others. He's honest, polite, and VERY knowledgeable -- he grew up in the business! On one occasion, my fridge had one of those mystery electrical problems which he spent hours trying to sort out. When he was done and it was working, I asked him what I owed him and he said, "Wait a few days to make sure it keeps working. If after a few days it seems fine, give me a call." And then he left without taking any money. He was pretty certain he'd found the problem, but didn't want to be charging money for a job that wasn't done right. That's the kind of service which will bring me back for years to come. (By the way, it *was* fixed and a few days later I called to tell him it was working and to ask him what I owed. The price he quoted was very reasonable and completely fair. I haven't had a problem with the fridge since and that was more than six months ago).