Done Right Roofing & Sheet Metal

Had contacted them to make an appointment for a roof repair due to the windstorm. Booked them on the morning of Monday, May 7 and was given a range of Tuesday (May 8) and Wednesday (May 9) that they would be out. After securing this commitment I stopped contacting other companies. At the end of the Wednesday (5:45pm) was informed they may not be out until the following week. The issue being I had over 20 shingles to be replaced with bare wood exposure and heavy rain forecasted for the next four days . I ended up getting an emergency roof repair company to come and get it done last night (arrived in 75 minutes from contacting them) and paid $2,000 for a $500 job but was handcuffed. When I phoned this morning the person, who I assume is the owner, told me "sometimes things slip through the cracks, that he had over 150 jobs booked". And that "I don't understand when it comes to natural disasters the issues with timing". And also "I am not the type of person they want to do business with". Then proceeded to hang up on me. I have tried to phone back several times and he won't pick up. I am very reasonable, I do not yell nor did I accuse, I had great reasonable conversations with the two ladies who I talked with preceeding this call. I stated I understand but please don't set up a commitment and then not follow through. If you aren't able to do something don't say it in the first place, just be honest and give a realistic time frame. And worst of all to blame me and say I am not the type of person to do business with, I cannot accept. Never question my integrity of someone who you would want to do business with. And be honourable enough to pick up the phone after hanging up on me. I can only imagine the follow through of issues after installation and the blame thrown at the customer as this is the flavour I get from dealing with you. They have my contact information and open the door for them to reach out to me.

Done Right Roofing was not cheap when my neighbors and I decided to choose them back to the year of 2010. The company came with a 10-year workmanship warranty for each installation and only they knew how to interpret it once the problem would truly come up in ten-year. The roof is at least 9-meter high and owners would not be able to check themselves after the installation. For examples, how many nails had been used for each piece and whether the glue had been applied at the finish.

My neighbor and I have some shingles blown away during the recent ice storm and strong winds. The interesting part is at least 60% of damage roof related to Done Right Roofing's initial installation while others remained intact and if installed by other companies. We called for services and also had been told out of warranties.

Roofing installation is highly competitive business and business would be easily damaged for a bad reputation and services.

My senior parents replaced their roof three years ago. Since then they have had multiple issues when the weather sours. When the winds gust, they are the only house to lose their shingles. When my parents reach out to the company they cite the small print in their contract. If you are looking for loop holes and a company that will not stand by their workmanship or provide caring customer service then Done Right is for you. As it stands we’ll be getting another company to replace ‘Done Rights’ work and incurring the cost of another new roof

July 2014 my neighbour and I had our roofs re-shingled by this company. We got three estimates, didn’t choose the cheapest one, but chose the one with the 10 year Guarantee and a very convincing sales pitch.
Unfortunately today my neighbour and I are doubting our choice. Last week when the wind blew we lost quite a big section of our shingles (approx 10x10) on our 3.1/2 year old roof. Interestingly enough the units to the left and right of us all remained intact, with the exception of one who lost one or two shingles. I immediately called the Halton Hills office and spoke to a man there who immediately said our 10 years
guarantee did not cover “natural disasters”. However if I wanted to put $300-500 on my Visa they could come out and repair the missing
section. I was shocked. Luckily some neighbours took pity on us being
seniors and climbed on our roof and secured a tarp over the area. I
called back to this company the next day, I spoke to a young woman
again I asked about warranty on shingles, guarantee of workmanship
and she said, these shingles are only guaranteed for 70 mph winds, and
you had a 90 mph wind (not sure where she got this # from as she didn’ even ask where exactly I lived) I asked where did it say that on my contract about 70 mph wind clause.. It doesn’t. I am concerned with the
integrity of the initial workmanship. But again I’m only the customer. The shingles came off in sheets. Again no offer to come out and survey the damage or look at the product or workmanship. My other
neighbours homes are fine. Now I am seriously worried about the rest
of my roof, given I have lost confidence with the remaining shingles/workmanship. So very disappointed in this company.
NOTE. Of my 43 neighbours our roofs were the only ones to lose a whole patch of shingles. Also I asked where on my contract did it say shingles weren’t guaranteed for more that 70mph winds. But it does say 10 year workmanship guarantee and 25 year shingles.

Contracted this company to replace my shingles and skylight.
Roof workmanship was OK/ acceptable but skylight install
was a travesty, installed after roof was finished and not before, installed and then reinstalled incorrectly twice and
not in accordance withskylight manufacturers guidelines
materials , methods. Skylight warranty is voided due this
incorrect installation, I now will have to pay to have it
replaced and installed by professional installers.
I definitely didn't do my homework when I selected this
contractor. Avoid shingle manufacturers recommended
installers list and ask your neighbours instead!

refused to correct his work

Very prompt service. The men came on the day offered and were very professional. they accommodated a last minute change of colour for eves and downpipes.
The sales man Kevin was polite, helpful, and reasonable with pricing.
I like their honesty.

As we have done with most of our contractors, we looked on Home Stats and came across Done Right with some strong reviews.

I called and spoke with Jason who was courteous and quick to provide me with the information I was looking for. He advised me on a Friday that he could come early the following week (today).

Jason arrived when he said he would and was quick to get up on the roof and do the install. After, he walked around and checked to ensure that the rest of my roof was in good shape and made a few recommendations.

If I was to redo my roof, I'd be sure to include Done Right in the process. Thanks Jason!

We have used Done Right Roofing previously. Two years ago they replaced our eavestroughing and eleven years ago they replaced the full roof of our two-story house.

The warranty for the roof shingles was ten years so not surprising that some of the roof needs replacing, a section over a first-floor kitchen. The company checked the entire roof but decided only that portion needed to be replaced as the shingles were obviously curling up. They recommended a (Timberline) shingle that would reflect light/heat. They provided a link to a website for the suggested shingle where we could view roofing shingle colours.

The one small complaint I have is that the office took a several days to respond to our initial call, however, once the estimate was given, work was completed two days later. They do good work, are careful of the surroundings, clean up afterwards, are knowledgeable and friendly. We would use them again when the rest of the roof needs replacing.

The workmanship looks good but the service was not great. The crew didn't tell me that they were leaving and just left at the end of the job, I did find a nail outside my back door and a garbage bag in my tree at the front from them, I didn't get any pictures of the roof or any feedback on the current state. Also, after I got a couple less than courteous voicemails from Michelle (the second stating that this is the second voicemail, not noting that I did return the call and left a voicemail, which she later said she didn't receive) because they messed up my invoicing and told me I still need to pay even though I already provided a cheque, received a receipt, and the cheque was deposited. It was a mixup, but it was a bit annoying to be told I owe them money when they already deposited my cheque. Not as professional as other reviews led me to expect.

Done-Right Roofing are honest, hard-working people who do excellent roofing. They are knowledgeable and explained the pros and cons of various options patiently (which matched very well to my thorough research). They were exactly on schedule to when they said they would come. They announced when they would start working and when they would end. Their crew adhered to all safety requirements, cleaned up very well, and were extremely courteous. Their price was very competitive. I am a demanding buyer and would recommend them to anyone who wants a quality job they can trust for years to come. This company has been around for a while and I am confident will be so well into the future. Thanks Done-Right for a job very well done.