Dominion Rug & Home

Carpet & Rug Retailers
Toronto ON M6A 1J6
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Reviews for Dominion Rug & Home

Average customer rating:
9.8 10 (75 reviews)

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Ethel Rose in Toronto
Ethel Rose in Toronto
4 reviews Toronto, ON
10/10

home renovation

Nice showroom with easy parking; we got lots of help with selection of broadloom; good range of choice; good installation; very happy with the product and the project. We have used Dominion Rug for twenty-five years.

Approximate cost of services:
$15,000.00
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Elaine Salisbury from Toronto
Elaine Salisbury from Toronto
4 reviews Toronto, ON
10/10

broadloom for several rooms

Great example of how a company should be run. Helpful, friendly, accommodating, efficient, conscientious - from sales (Anthony) to installation. Very pleased with the results. Have recommended Dominion to others and will definitely return when we are in the market for flooring in the future.

Approximate cost of services:
$8,000.00
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Company Response

Thanks for taking the time to write a review and the positive feedback. We appreciate your comments and your business.

Jan Schreiber from York
Jan Schreiber from York
14 reviews York, ON
10/10

Carpets, Rugs

I dealt with Anthony and could he was a pleasure to deal with; no high pressure and very patient. He emailed me when the carpet went on sale and this actually helped me make up my mind because I was almost ready to buy a more expensive carpet. He did everything he could to make sure that I was happy with the product. No more Elte for me!

Approximate cost of services:
$1,500.00
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Arlene in North York
Arlene in North York
2 reviews North York, ON
10/10

Carpet installation throughout entire house

We were thrilled with the products and service at Dominion Rug. Ben Baum was incredibly helpful and enjoyable to deal with. The guys who installed our carpets were knowledgable about their product and did and incredible job. They were also really friendly and helpful. We strongly recommend this company to anyone who is looking for carpets - big or small!

Approximate cost of services:
$15,000.00
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Andrews
Andrews
4 reviews Toronto, ON
1/10

Area Rug Purchase

Our sales Person was Robert Yamamoto. He was helpful and knowledgeable when we were in to look and put a deposit down. After that he never heard from him again.

I realize this is only a rug but to be honest I can't say I would or could recommend Dominion Rug to anyone based on our experience. The rug was months past the the timeframe articulated to us. 4-6 weeks turned into nearly 3 months.

My wife had called on multiple occasions simply to check on when we may expect our delivery Robert never a returned a call and one time someone did call her back and that person (woman, I dont know her name) was quite rude on the phone.

We ordred an under pad which did not show up with the Rug.

There are lots of places to buy rugs in the City, They do have good quality rugs but I would suggest looking elsewhere for hopefully better service.

Andrew S.

Approximate cost of services:
$3,000.00
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Company Response

We did apologize to you for the delays in production of the carpet you ordered. These things happen and are beyond our control. Sometimes in the production of finely loomed wool product, the production comes out bad because of yarn issues or equipment issues and has to be redone. I disagree with the accusation that we did not inform you of the delays or contact you whatsoever. If Robert the salesperson was not available due to personal reasons ,someone else did contact you about the delays in production and shipping and we are sorry if you interpreted her tone as rude. That would not be in our interest. Once the carpet arrived we expedited the finishing and delivery and yes my delivery man forgot the underpad, but he did return immediately with the pad. Yes, in some instances, no matter how hard we try, things do not go as planned, but we have always been about making things right, and I believe we delivered on that. I’m responding because, we care about our clients and regret that you feel that you had a bad experience with us. Regards, Ben Baum, owner.

Donna Bryce from Toronto
Donna Bryce from Toronto
1 review Toronto, ON
10/10

Bedrooms, hallways. stairs

We have been using Dominion Rug for over 20 years. They have always been very professional, obliging and provided outstanding customer service. This time we were fortunate to have Anthony help us and it was indeed a very good experience. Would hightly recommend this company to anyone, and have.

Approximate cost of services:
$13,000.00
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Steven from Toronto
Steven from Toronto
2 reviews Toronto, ON
10/10

Carpet Purchase

After searching high and low for good carpeting in the city, with trustworthy staff, we are glad to have come across Anthony at Dominion Rug Sales. He was honest, knowledgeable, and, made our rug purchase a breeze. I would definitely recommend Anthony at Dominion Rug Sales should you ever be looking for rugs or carpeting in future.

Approximate cost of services:
$700.00
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Fine Art & Interiors
Fine Art & Interiors
1 review Toronto, ON
10/10

Custom living room rug, basement carpet, family room carpet and upper stairway & hall carpet

As I decorator in Toronto, I have used the service of Dominion Rug for more than a decade, both personally and for my clients. I have always found Ben and the whole team to be courteous, professional, very price competitive and complete the work in a timely manner. They have a large selection of samples from which to choose and will also do custom work. I would certainly not hesitate to refer anyone to this highly reputable company. I am thrilled with my new living room area rug! GREAT JOB, ONCE AGAIN!!!

Approximate cost of services:
$9,000.00
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yorkmills
yorkmills
16 reviews Toronto, ON
10/10

custom carpet and installation

We have been dealing with Dominion Rug since 1995. Their professionalism, attention to detail and customer relations from start to finish has been excellent. Since we placed our first order in 1995, we have ordered several custom made carpets, had broadloom installed in two homes and even shipped 5 custom made carpets to our winter home in florida. Every piece we ordered arrrived EXACTLY as ordered and was installed by their dedicated and professional staff.
We are honoured to be among their clients for more than 15 years.

Approximate cost of services:
$50,000.00
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The Boss
The Boss
2 reviews Toronto, ON
10/10

Custom Carpet

Ben Baum, owner of Dominion Rug, was exceptionally helpful at finding just the right carpets and rugs for our new home. When his suppliers didn't have exactly what we were looking for, Ben had a beautiful rug created for us in his custom design department. Now we have the perfect living room area rug and a work of art that none of our friends has ever seen anywhere. A really positive experience.

Approximate cost of services:
$4,000.00
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Dominion Rug & Home

Dominion Rug & Home has been serving the greater Toronto area since 1940. For over 72 years we have provided quality carpets and rugs and have now added hardwood, cork and LVT to our product line. The business is well into it’s third generation of ownership, currently owned by Ben Baum, who has been servicing the design trade and luxury market since 1984.

Our philosophy is simple. We believe in the “Platinum Rule”, we treat people the way they want to be treated. We listen to our customers, and combine the finest quality floor covering with dependable installation and professional service to assure your satisfaction. In other words we take you on a “Personalized Customer Journey”. Our highly experienced staff will take the time to answer your questions and listen to your concerns to understand your specific decorating needs. ”We Care”. We want you to feel like you are the most important part of our business… because you are!

CATEGORIES
Carpet & Rug Retailers and Floor Retailers
PRODUCTS
Carpet & Rugs - Residential and Commercial, Hardwood, Cork, LVT
SERVICES
Sales & Installations
BRANDS
Martha Stewart, Barbara Barry, Louis Dabbieri, and all major brands.
STYLES
Sophisticated Animal Prints, Beautiful Wilton & Traditional Axminster, Casual Cotton Rugs, Shag Carpeting & Sisal Rugs, Fine Needlepoint rugs, Tibetan Rugs, Wool and Silk Rugs, Contemporary and Transitional Rugs, Bamboo Silks, Tufenkian
SPECIALITIES
Custom Area Rugs, Add Custom hardwood
WEBSITE
https://www.dominionrug.com
YEAR ESTABLISHED
1940
NUMBER OF EMPLOYEES
12
RETURN POLICY
Free trial on area rugs.
PAYMENT METHOD
Cash, Cheque, Visa, MasterCard, Amex, Debit
MEMBERSHIPS
International Design Guild, ARIDO & DDA
LIABILITY INSURANCE
Yes
DIPLOMAS
Ben Baum, owner, graduate of McGill University in Commerce
WORKERS COMPENSATION
Yes
WARRANTY TERMS
Yes
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