Back in February (2007, my family decided to purchase new G.E. Profile kitchen apppliances to give our kitchen a fresh look. After months of doing our research,and even though we got similar pricing from other stores, we decided to go with Domaine for our purchase, mainly because they were very nice and tried very hard to earn our business. The whole purchasing process was great and we were very happy until got our appliances. Our problem is that after taking the packaging off (exterior plastic) we noticed scratches on the face of our fridge and the interior housing (moulding) was not installed correctly, there was also a small dent on the fridge door as well. After buying a fridge worth $2500.00, I believe that my customer satisfaction should be paramount.We had called Domaine to try and rectify the issue, they said because 48hrs has past, they were no longer responsible. We were shocked, since they came across as so customer orientated. They suggested we call the manufacturer, which we did and they sent out a technician, for what reasons I do not know, this technician only made the issue worse. I went back to Domaine to see if I could purchase some kind of cleanser that would at least dull exterior blemishes.I can tell you they were not so friendly anymore, treated me as if it was the first time I had walked into the store.
I have learned from this, that this is why it's good to buy from the BIG stores where Customer Satisfaction is 100%. Domaine?? Never Again!