It’s too bad this place had the product we needed for an odd sized door. They are so rude! Worst customer service ever. We visited twice, no one was interested in talking to us in the empty showroom. When they did talk to us. They were blasie and a little condisending. We got conflicting information from different employees. The second time I walked in and an employee was standing right by the door... looked at me, no hello, recognition, nothing! Rude!
The first visit our door was loaded into the car for me. The second time the man stood on the loading dock and I asked if I should back the car up more and he said, “just come pick it up”. So in the rain, with my child in the car he made me (woman) lift the solid wood door off the loading dock, at 4ft height, and put it in my car by myself.
Nice. Don’t go here if you value human decency.
- Company Response
We are sorry things didn't seem to work out this time around. It would be best to call to discuss your concerns with the owner of the business before posting a negative review; indeed, you are invited to do so! In our 42 years of business we find that in less than 1% of cases there can be misunderstandings or extenuating circumstances surrounding a transaction, and resolution is always possible.