Enercare Home Services

Drain Services
ON L6A
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Drain Services
Enercare Home Services
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80%

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Reviews for Enercare Home Services

Average customer rating:
8.1 10 (4436 reviews)

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Private User
Private User
Private User reviews Cumberland, ON
10/10

Furnace and heat pump installation

Jeff and Jamie were very knowledgeable, professional and polite during the entire process of the installation of our furnace and heat pump. They even took extra time to explain the system and the associated iPhone application. The sales representative, Calum was also very professional and thorough with his product presentation. No hesitation to recommend the entire team.

Approximate cost of services:
$15,000.00
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Jade in Vancouver
Jade in Vancouver
0 reviews Hamilton, ON
0/10

Enercare

Very upset today March 11, 2024. Please do not sign up. They have very poor customer support in the Hamilton ONTARIO region. Their technicians are not friendly and will only fix the symptom not the problem.
My heat is not working for 4 days for the 4th time.
I have had 4 Enercare technician come onsite since Jan 18, 2024, under our Heating Protection Plan
The last Enercare technician who came onsite Friday March 8, 2024 was not customer facing friendly.
He did not seem happy to meet myself or my husband (two visible minority people)
He started to complaining right away that I had no right to be on a protection plan because my furnace was mounted on the wall on two brackets. I asked him can you use a step stool like the other three technicians before you? Does your company not supply you with equipment to step up one step. (Literally the step stool height my 6-year-old son uses) was an issue for him. He looked at the furnace He seemed very disgruntled and said there is a lose tube. You just have to fiddle with it It is sensitive The furnace started right away A potential fix could have been a new tube. Instead, he said I am going to call my manager and recommend you be removed from the protection plan. Can you sign He seemed uneasy as if he did not want us to touch his tablet. He left and after 2 hours the furnace stopped working again.
I called Enercare back they said they would have a technician come out between 6-10pm the same day, but no one showed up. I called back on Saturday asking the phone representative why no one showed up or called us. He said I have no idea and re-scheduled another service call for Saturday March 9, 2024, 9th 1-5pm no one showed up or called us. Which was very unfortunate because we had plans and had to move them in order to be home for a service visit, that no one showed up for.
I called Enercare on Monday March 11, 2024 in the morning and asked the representative what was going on she spoke little English and mentioned she was situated in Colombia. They have call centers in the Philippines. She seemed uninterested in my sense of urgency or concern with living in Canada during the cold months with no heat for 4 days. As I am sure she cannot relate because she lives in very warm country. She showed very little empathy for my situation an no sense of urgency. She said she would schedule me another service call and have a technician come out and service my furnace.
At this point, I explained I need more than that, I do not trust some one will help. I need service, I need an explanation on why no one responded and came out or called us. I need to speak to a supervisor and a manager. I need an investigation of my entire customer experience. She put me on hold a few times. One of the times she came back and told me my plan is cancelled but could not explain why? I asked her for all the dates I had service calls and when the date was I joined Enercareit took her a long time and many ahs to find the information. She could only find 3 out of 7 dates I was looking to get from her. I then explained I need to speak to a manager. She put me on hold and came back and asked me why do you need to speak to a manager. You cannot speak to a manager you do NOT need to speak to a manager, I am explaining to you, you have no protection plan, so why do you need to speak to a manager? I explained to her that is fine I have no protection plan but I have a right to speak to a manager to explain my customer experience. My experience has been horrible and I have no heat. She again refused to transfer me to a manager or have a manager call me back.
I can tell you the reason, I would need to speak to a manager. Since I have joined Enercare:
1. I have no heat in my home
2. I have had 4 services calls without success
3. 1 no show for duct quotation promised upon signing a heating protection plan
4. 2 promise to appear service calls, no shows with no return/follow up calls
5. The first technician that came onsite, did not secure or forgot to place the water hose back from the furnace in the drain and flooded almost a centimeter of water in my laundry room
6. He made the cover of the furnace lose and unable to stay then handed me some silver tape and said use this to keep the door secure
7. The second technician wrote on my wall with sharpie without my permission, when I have a label machine
8. The technicians are not friendly and the phone representatives are very disinterested and lack customer service experience.
9. Maybe a better experience would have been to sell me a new furnace.
10. I currently, do not know what my account balance is. I was promised a $100 dollar credit for the water flood but have not seen it on the invoice
11. I have no idea what the procedure or terms are for a cancelled contract or my options to purchase a new furnace are.
Please do not sign up with this company.

Approximate cost of services:
$400.00
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Private User
Private User
Private User reviews Brampton, ON
0/10

Furnace Repair

Enercare : Worst company to deal with.. Terrible experience that I had today where I enrolled into a protection plan , the technician showed up, performed the job , took my signature and after 5 -10
mins of leaving the house comes back and says that he made an error and that I have to pay 200 dollars extra The technician did not provide me an invoice and no pre-authorization prior to starting the work. I called up customer care and they were clueless and they said technician had not submitted the invoice so they cannot help so fed with the first day of plan, I cancelled the service right away Terrible and no professionalism

Approximate cost of services:
$200.00
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Linda in Toronto
Linda in Toronto
1 review Old Toronto, ON
10/10

Blocked Toilet

A cleaner blocked my toilet leaving the end of a toilet brush.... the first plummer was not able to solve it.. I called enecare again they sent a second technician the next day that was so profesional and helpful. Would recomend having enicare plumming protection.. It paid for itself for years just in this one service call.

Approximate cost of services:
$0.00
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maria.finesz
maria.finesz
2 reviews Vaughan, ON
10/10

Furnace maintenance

Mr Nima was very courteous, professional and knowledgeable. Checked everything in detail and explained me everything he was doing and why he was doing it.
I would like to have him for future services and also recommend him for anybody else.

Approximate cost of services:
$0.00
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Private User
Private User
Private User reviews Whitby, ON
10/10

Hot water tank replacement

Had Enercare come in to replace my water heater that was way overdue. Noah & Tyler extremely polite and professional wit their work ethic. Never thought that good people like that were still around. Fantastic job well done!!

Approximate cost of services:
$0.00
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Private User
Private User
Private User reviews Thunder Bay, ON
0/10

Stay away

They charge you months after you have left the service and will not remove you from pre authorized debit services.

Approximate cost of services:
$27.00
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Larry from Oshawa
Larry from Oshawa
4 reviews Oshawa, ON
10/10

Eco Thermostat Adjustment

Service was exemplary from start to finish. The technician was able to adjust the eco thermostat to the proper requirements and was able to explain the system and its workings more clearly to me.

Approximate cost of services:
$0.00
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Private User
Private User
Private User reviews Milton, ON
10/10

Plumbing

We have always valued the service and maintenance of Enercare for our cooling, heating, plumbing and Electrical.

Approximate cost of services:
$500.00
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No 24 hour service from Enercare
No 24 hour service from Enercare
1 review Scarborough, ON
0/10

No 24 hour service on furnace boiler duuring winter!!!

Our high efficienct furnace boiler quit ['after hours', namely 5pm] one winter night. I called Enercare '24 hour' service number at 9:45pm, only to find out that they don't service at night!!! It is the middle of Feb abd we have NO HEAT! The earliest service call is 'between 11 and 3' TOMORROW! We have been an Enercare customer with a service contract since 1987 and paid them a lot of money [and bought this furnace a few years ago from Enercare]. Silly me thinking that the first time we actually need them [besides annual cleaning and maintenance] they FAIL US! wwe have absolutly nothing good to say about this company and we be researching ways to REPLACE THEM. Be warned!

Approximate cost of services:
$0.00
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Enercare Home Services

As one of North America's largest home and commercial services and energy solutions companies, Enercare is a leading provider of water heaters, water treatment, furnaces, air conditioners and other HVAC rental products, plumbing services, protection plans and related services. With operations in Canada and the United States, Enercare serves approximately ...
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