Enercare Home Services

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76%

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Reviews by rating (past 12 months)

Reviews for Enercare Home Services

Average customer rating:
8.1 10 (3277 reviews)

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Private User
Private User
1 review Toronto, ON
0/10

Total Home Protection Plan/ same day 24/7 Emergency Service is a FARCE

Record Cold Temperatures over Christmas- Furnace repair took 3 days. Had no hot water, pipes were damaged as a result of the delay in service. No response from Supervisor or Management for almost 2 months. Enercare refused third party authorization despite not having enough technicians to deal with customer requests due to extreme cold.. Paid for Emergency plumbing repairs. Management response is to quote small print showing no liability for damages to plumbing.

3 of 3 people found this review helpful.
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Private User
Private User
1 review Whitby, ON
10/10

Air conditioner

We have Enercare protection program as our serviceman detected a problem
Well worth the money...
Recommend to anyone owning a new furnace or air conditioner
Happy with the service person and would want the same service man in the future

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fg in
fg in
1 review Vaughan, ON
10/10

fossit valve leak repair

Rich Webster from enbridge arrived well within 4 hour window. Came and quickly assessed the problem. Repaired the fossit leak. Very knowledgeable friendly. This is how customer service should always be. Great job rich. Would strongly recommend getting enercare maintenence package. It has helped me on several occasions with great success. Keep up the good work enercare

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Edith Wagner in Port Colborne
Edith Wagner in Port Colborne
1 review Port Colborne, ON
10/10

Inspect heating and cooling

Completely satisfied with the service provided today by Al Zubriwas. Appreciated his advice as well. Met the required time frame as promised. Well prepared to carry out the job. Thank you.

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Steven in Thornhill
Steven in Thornhill
3 reviews Markham, ON
0/10

Hot Water Heater - Outragous

I've been renting for 18 years. Water heater broke 5 days ago.
Had to move family out of the house after scheduling a replacement that will take 5 days to get.
It's now day 5 and I'm being told it's not coming.
Being told it was never booked.

You have to be kidding me.

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Private User
Private User
1 review Toronto, ON
8/10

Furnace Service

Sandro called within the 4 hour time slot, arrived within minutes, was polite, did his job, and didn't try to push additional services (an Enercare annoyance) whilst making useful suggestions. I really appreciate that.

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matti in Toronto
matti in Toronto
1 review Vaughan, ON
10/10

Water heater done with no sweat

Fast, friendly and reliable service. The service folks were very courteous. Gave great advice and stuck to the schedule they gave us. Very skilled and knowledgeable. Nice folks. I'd use them again.

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Frank in Aurora
Frank in Aurora
2 reviews Aurora, ON
10/10

Cooling Maintenance

The technician Mubarik is excellent with his level of knowledge on the product. He has been to my house in the past and I feel confident in him making sure my air-conditioning unit works effectively.

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Femi in San Francisco
Femi in San Francisco
1 review , ON
8/10

Water heater Repair

Service tech was on time, courteous, and understands the problem with machine. Gives good advice. The tech was professional who really knows is work. Immediately he arrives on site, he was able figure out the problem within a few minutes. This makes repair fast and neat.

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Al in Etobicoke
Al in Etobicoke
1 review Toronto, ON
10/10

New A/C installed

Joe and his Partner Jeff installed new A/C for us today, they did a great job, were very courteous and respectful, also explained everything to us and cleaned up after themselves, all in all two decent guys.

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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Enercare Home Services

As one of North America's largest home and commercial services and energy solutions companies, Enercare is a leading provider of water heaters, water treatment, furnaces, air conditioners and other HVAC rental products, plumbing services, protection plans and related services. With operations in Canada and the United States, Enercare serves approximately ...
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