Enercare pressured me into signing up for a Fireplace "Maintenance" Plan a couple of years ago. When I tried to cancel it a few months later, I was told I had to wait for a year. When the anniversary came up, I called to cancel and assumed it had been cancelled until I received an e-mail telling me they "owe" me a fireplace maintenance inspection. I called again and was told they had no record of me cancelling the plan and that I had exceeded the timeline in which I was "allowed" to cancel and that even if I decided to cancel it, I would still have to pay for the remaining months until the next anniversary.
- Company Response
Hi Michael- I apologize for the confusion regarding your Fireplace Maintenance Plan. Please refer to the Terms and Conditions of your contract for more information regarding the cancellation policy. Thank you.