Short story, most unprofessional and disorganized company ever.
I had a leaking rental hot water heater in October. A rep came to shut it off but refused to remove it citing "code" . We were told that we would have to cut up our floor and remove it that way. We decided against renos at this time and continued to use our other heater (we have 2).
After having some other workers in the house, we were told that there is no issue for removing the tank THAT WE WERE STILL PAYING RENT ON!!! This was confirmed by a rep who came over to see what the situation was. He booked a removal and told me I would be refunded the rental of the non working equipment.
Waited for four hours on removal date and nobody showed up.
Called in and was treated rudely by the person on the phone. Was told that I had no appointment. Why would I take the day off if I had no appointment? I asked about the promised refund and they had no record of that. After a 1 hour phone call a removal was scheduled for the next day.
I called the next morning to make sure that somebody was coming, somebody indeed had a time booked to come out, no word on the payback of the rental fees on the broken tank. I was told that I would be called back in 4 hours, but nobody called.
I called them back and was hung up on by their system twice. When I finally got through, I finally reached a manager who told me I would get a credit, not refund, and for wasting my time (5 hours) they would credit me 2 months rental ($30). So now I have to stick with this terrible company for another 8 months to get value from the credits before getting another provider.
If you like mistruths, rude call centres and wasted time, this is your provider.
PS I wrote mistruths because the word L I E S is prohibited