Enercare Home Services

After moving to this newer house 2 years ago and having to deal with different contractor regarding the cleaning of the old furnace, this installation was a breeze with the crew from Direct Energy. Thank you very much gentlemen for work well done.

Thank you Direct Energy for the fast service on helping me with my furnace, very much appreciated !! Great customer service over the phone and in person! ! ! !

I would like to thank Mura again for his professionalism in the way he carried out his responsibilities. His technical knowledge and performance instilled immediate confidence in his client, and I appreciate DE for their top-of-line technicians. Thank you. Betty Nov. 14, 2014

Called Direct Energy for a leaky stop valve in our laundry room, since we were on their plumbing service plan. Booking service was friendly and easy. Technician arrived within 4 hour window time booked. Would have been nice if the plumber could have given a confirmation call just before coming, as the furnace technicians usually do. Otherwise the plumber was courteous, professional, fast and very helpful.

Direct Energy do my furnace and AC maintenance. The technicians are always polite clean and efficient. my problem is that they are always trying to sell me equipment upgrades and duct cleaning. two things I don't really need.

I had to call again and the 2nd representative was very helpful and called Ottawa to send a technician on Saturday instead of having to wait until Monday. The 2nd rep. was excellent.

Both the technicians that came out to fix my furnace were very good, I was pleased with there work. Excellent service they went above and beyond to help. Thank you.

When I called in to check on the age of my water heater, the representative was extremely pleasant and efficient. She booked the replacement for the following week, no lengthy delay. The young men who came to do the replacement were very courteous and clean, efficient workers. Upon completion of the installation, they took the time to go over the controls and settings leave me very comfortable with it. I was very impressed with the complete service.

The Protection Plan is truly a wise investment. It offers a speedy response from Direct Energy and waylays all the stress about potential costly repairs. The service providers, like Jeff, the HVAC technician, are always personable, polite, and professional. He, like his coworkers, was punctual, courteous and knowledgeable, and demonstrated incredibly quick and efficient problem-solving skills. The required part was delivered within hours: another example of Direct Energy's commitment to excellent customer service.

Aziz, the service technician who came to our house was very knowledgeable and explained our furnace problem in detail so that I would understand. I appreciated the time he took to clearly explain our issues. I felt that Aziz truly helped us, spent a great deal of time fixing our problem and even waited a few minutes to ensure everything was in working order. Very grateful for such a wonderful technician.