Late Thursday afternoon we discovered that we suddenly had no hot water from any of our taps in the house. We have an Enercare Rental Water Heater, so I called them for help. A service representative answered my call immediately, listened to my problem, asked a few key questions, and them booked a service call for me for the following day between 12:00 noon and 4:00pm. He then sent me an email confirming this appointment, and said that if there were any changes to it I would be notified by phone. At approx. 3:00 pm the next day the service rep, "Butch" arrived at our house. He checked the machine, immediately identified the problem, showed me the broken valve part, and then proceeded to replace the part. He also completed a test of the overall operation of the water heater, and reported that it is in good condition, with no need for further work or replacement ! Butch was very pleasant, knowledgeable about the equipment, and did a very thorough job to solve our problem. Thanks to Butch and Enercare !
- Approximate cost of services:
- $125.00