Enercare Home Services

I really wish I had some positive things to say about this company but the way they've handled my situation has been awful.
4 days ago I found my water heater has been leaking all over my basement floor. So much so, that the central drain couldn't handle the amount of water that was leaking, and it carried over to my rec-room where it damaged my carpet, walls, appliances and furniture.
I've called several times to see if my situation could be escalated but it's been 4 days since I opened my claim and I've yet to hear back from an Enercare representative.
The times that I did call I was greeted negatively by a associate on the phone and when I politely asked if there was someone else that could help me she replied that it would take 3 days for someone to call me back.
I'm shocked at this poor level of customer service, I really tried my hardest to remain calm and polite in order to get this resolved but sadly I feel like my business isn't valued.
I would really like it if someone would contact me to help me resolve this.

With all this being said, having a new water heater installed was a decent process - the staff that came out were knowledgeable and helpful.