Called to cancel my water heater rental. Inherited the rental when I bought the house 5 years ago and every year they raise the rent. The customer service agent was sweet while trying to convince me to stay with them while offering discounts on a new heater. Once she realized I wouldn't change my mind, her tone changed. I have to return this rental to a location in North York (I live downtown) or pay a $75 fee for pick up. Money grab. There's no way they're re-renting this equipment. Find someone else if you rent. But honestly, just buy. Will pay for itself quickly.
- Approximate cost of services:
- $75.00
- Company Response
Hi there - Similar to any contract, there are buyout fees associated with opting out of your plan early. Please refer to the Terms and Conditions of your contract for more information.