An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.
The service technician called me about 20mins before he arrived. He was pleasant and courteous. When he was done he took the time to talk to me about the health of my furnace, some of the regular maintenance I should be doing and answered my questions about the longevity of my furnace.