An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.
We had James as our service technician. He was superb! He asked if we wished to have our ac filter changed, which is something that no one has ever asked us (he changed it for us, and it was shockingly filthy). He also provided us with the correct size filter for our furnace. Remarkably, he came by the house the next day with two extra filters so that we are set for years! I would welcome him into our home again for any reason whatsoever. Thank you, Direct Energy for employing such competent and dedicated technicians.