Diplomat Pool Supplies Limited

Swimming Pools, Spas & Hot Tubs
637 Kingston Road Pickering ON L1V 3N7
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Swimming Pools, Spas & Hot Tubs
Diplomat Pool Supplies Limited
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50%

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Reviews by rating (past 12 months)

Reviews for Diplomat Pool Supplies Limited

Average customer rating:
5.2 10 (11 reviews)

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Private User
Private User
Private User reviews Pickering, ON
0/10

Complete Rip off

I will never set foot in this store again and they will never see another penny from me. After several years of shopping exclusively here and spending hundreds of dollars, i've finally had it. The other reviews marked '0' are on point regarding the staff, the owners and their policies.

After a lot of research and finding the BBB (bleach, borax, baking soda) technique of maintaining my pool I haven't had a problem. The key is to buy yourself a quality test kit online (K-1004) used in combination with poolcalculator.com. Free yourself from the BS and save significantly. Eg. 2KG boxes of Baking Soda from Walmart cost a fraction of their "Total Alkalinity" and does the exact same thing. When I mentioned this to the owner she responded w/ a series of condescending remarks and was outright rude. NEVER AGAIN!!!!!!!!!!!!!!!!!!!

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Debbie M - Pickering, Ontario in Pickering
Debbie M - Pickering, Ontario in Pickering
1 review Pickering, ON
10/10

Pool Vacuum

We recently purchased a new vacuum for our pool which is awesome! We had a young man help us and he went through all the details to educate us on the new product technology. In addition, the owner Liz came by to see if we were satisfied and if we had any further questions. Excellent service by all! We went with a robotic vacuum Polaris P945 that climbs walls (even the stairs) and does a GREAT job. We decided to go with the added feature of a "Lift System" which I highly recommend. Love this vacuum!

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Joe in Pickering
Joe in Pickering
7 reviews Pickering, ON
7/10

Spa Chemicals

I regularly purchase my spa chemicals from Diplomat. I find the staff very courteous and polite and there is always a senior staff member in the store if I have a difficult or technical question to ask. I have never felt compelled to buy chemicals by the staff and have declined on a purchase if I believe it is not necessary. As a place to regularly get my water tested and purchase chemicals I find Diplomat a good place to go.

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Sue in
Sue in
1 review Pickering, ON
0/10

pool maintenance

I would not recommend this store to anyone. The staff are pushy and rude if you don't buy the tubs upon tubs of product that they tell you that you need. I've never been treated so poorly.

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G Wilson in Pickering
G Wilson in Pickering
4 reviews Pickering, ON
10/10

Personalized service

I had a hot-tub installed about 6 years ago. The install went great and support ever since has been fantastic. I had a few warranty claims to make over the years and the store handled everything for me. They have always been very responsive. The staff has not changed much over the years, and I now know many by name and vice-versa. My only complaint would be that their store hours are not always convenient for me, but they are a small family-run business so I completely understand the reasons why.

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Allan Hucaluk from Pickering
Allan Hucaluk from Pickering
6 reviews Ottawa, ON
0/10

pool mntce

I would not recommend this store to anyone for the following reasons: 1. The goal is to sell to you as many chemicals as they can even if you do not need them. 2. Staff are not knowledgeable and will sell you things that do not belong in your pool. 3. There is a NO RETURN policy on the chemicals they sell (although they do not tell you that). So they sell you the wrong things and then when you try to take it back they will not refund your money. 4. Every time I have been in there the staff are young teenagers (probably their part time job) ...not sure how much knowledge they have about pools. 5. Had I taken their advice, I would have had to drain half my pool. 6. Waste of time and money. 7. Owner was rude. In all, I do not recommend this store. I am actually curious to see if anyone has phone the BBB about them. I will certainly be spreading the word about them to everyone I know with a pool. read less

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CS from Scarborough
CS from Scarborough
2 reviews Scarborough, ON
10/10

Pool Install

Kosta is one of the most amazing and talent pool builders and has a great personality to deal with. Kosta and his team did some amazing pool installation and landscape work for us and we are truly impressed and very happy with his work.

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honey gee from Scarborough
honey gee from Scarborough
1 review Scarborough, ON
0/10

Pool Chemicals

I would not recommend this store to anyone for the following reasons:

1. The goal is to sell to you as many chemicals as they can even if you do not need them.
2. Staff are not knowledgeable and will sell you things that do not belong in your pool.
3. There is a NO RETURN policy on the chemicals they sell (although they do not tell you that). So they sell you the wrong things and then when you try to take it back they will not refund your money.
4. Every time I have been in there the staff are young teenagers (probably their part time job) ...not sure how much knowledge they have about pools.
5. Had I taken their advice, I would have had to drain half my pool.
6. Waste of time and money.
7. Owner was rude.

In all, I do not recommend this store. I am actually curious to see if anyone has phone the BBB about them.

I will certainly be spreading the word about them to everyone I know with a pool.

2 of 2 people found this review helpful.
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elisa in Scarborough
elisa in Scarborough
1 review Scarborough, ON
0/10

water testing

Pool was a little cloudy after opening Our own tests showed no real problems however the water test performed by DIPLOMAT POOLS indicated that we required major chemicals to "fix" it. We bought what they suggested however found that after adding a $10. clarifier'"our pool was fine. When we tried to to return the unopened products we were shown a "no return sign" under their counter. (THIS IS NOT ON THE BILL OR TOLD TO THE CUSTOMER ON PURCHASE)The staff was hostile when confronted with what appeared to be an error in their testing.As a pool owner i WOULD LIKE TO CAUTION OTHER OWNERS TO BEWARE WHEN DEALING WITH THIS COMPANY

1 of 1 people found this review helpful.
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Al Hutton in Pickering
Al Hutton in Pickering
1 review Pickering, ON
10/10

Diplomat Pools and Spas

Since 1991 I've dealt with Diplomat and haven"t failed to come out ahead in satisfaction or cost by following their advice and recommendations. Their service is reliable and constant in quality and their prices are very good for for what i have found to be quality products

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