I will never set foot in this store again and they will never see another penny from me. After several years of shopping exclusively here and spending hundreds of dollars, i've finally had it. The other reviews marked '0' are on point regarding the staff, the owners and their policies.
After a lot of research and finding the BBB (bleach, borax, baking soda) technique of maintaining my pool I haven't had a problem. The key is to buy yourself a quality test kit online (K-1004) used in combination with poolcalculator.com. Free yourself from the BS and save significantly. Eg. 2KG boxes of Baking Soda from Walmart cost a fraction of their "Total Alkalinity" and does the exact same thing. When I mentioned this to the owner she responded w/ a series of condescending remarks and was outright rude. NEVER AGAIN!!!!!!!!!!!!!!!!!!!