As far as I can recall, this is the worst experience that I have ever had with wanting to shop online. I wanted to purchase an accent table and sent multiple emails over a period of about two months with only limited responses. I was not able to contact them via telephone because their number was not accessible. I even tried phoning neighboring businesses to try and get help. I finally managed to get through via telephone
and after making a number of calls was told that they did not have the item. Is this not something that I could have been informed of at the outset?
It is frustrating that I have spent so much time dealing with this company. I have also made long
distance telephone calls. Why does it exist if it is not willing to provide efficient service to a
customer? I was told that I would be receiving an
email to cancel the payment that I sent them. I
have not received it as of yet and have already
sent a reminder. I want to close this matter
completely and hope that I can do so. I would
strongly recommend that you purchase your
Horrible customer service, cheap product.
I first stumbled upon them through Kijiji, and purchase a bed. I confirmed with them many times if the bed was solid wood, and they said yes every time. The bed turned out to be MDF. Second, they had scheduled delivery on a Wednesday and said they would confirm with me Monday or Tuesday, I called and left voicemail and nothing in return. Finally I called again on Wednesday and they said they had to reschedule
To Friday, no apologies nothing. I let it slide again, as I was in the midst of moving and didn't have time to argue. They came on Friday and delivered and installed the bed, everything seemed fine, however upon sleeping once on the bed, it seems shaky, and the front legs don't fully touch the ground. Again, I'm not one to complain and I didn't because I was thinking I paid only $250 for everything(delivery and installation included), which may be a lot for some people. I've been on the hunt for a white bench, and I came across their website again and saw that they carried it. Paul, the owner of Dibros promised to give me a discount on the chairs, when I decide to order, as they didn't have the one I initially wanted when I ordered the bed. Upon trying to reach their telephone for two days, their line wasn't working, so I emailed them asking about the specific piece of furniture. I received a response shortly with a different contact number, and when I asked about the product and if I would receive additional discount, not only did they refuse the discount, they also said the price of the bench now went up to $72. It was $56 two hours ago, seems like they read my email and changed the price on their website immediately to make some more cash. I told him I had a screenshot of a different price from two hours ago, and he said it wasn't up to them and the price automatically changes. It was all nonsense, I have my own business and my own website, regardless of the price change from manufacturers I have to manually change my own websites pricing, and theirs isn't connected to their manufacturers in any way. Regardless, if the price did magically change, they should have honoured it for the customer. Overall, it was horrible work ethics and poor customer service. Save your money and go order from a more reputable company that wouldn't try to suck the money out of you when you show interest in one of their products.
I ordered a bedroom set (headboard, dresser, and two night tables) from Dibros Furniture, and confirmed a delivery time that worked with our timing when moving into our new place. Not only were they 5 hours late (I contacted them several times to see what was happening, because we were supposed to go back to our old place to get the next load, and instead spent all day waiting around!), but after I signed for the furniture, I found that the headboard was actually broken in two! It was wrapped soundly in plastic, so I couldn't see this until all the wrapping was removed, but the cheap mdf that the headboard was made of was broken right down the corner. I contacted Paul at Dibros, who assured me they would bring a new one to replace it, but they were out of stock right now. I contacted him again a few weeks later, he was really apologetic, and said he'd get right back to me. So, that was May and now it's November. I tried a few more times, and nothing came of it. I also noticed that the same problem was happening on the bottom piece of the dresser along the front. A big, ugly, crack right along there. Luckily it's at the bottom, and not too noticeable. Now I'm in the market for a couch, and I'm really annoyed, because I keep seeing ones on kijiji that I like, and then finding out they are theirs. There is no way I would risk buying from them again!