Rushed duct cleaning, under one hour
Update: The company stood behind its 100% satisfaction guarantee. They returned and addressed my concerns, explaining a small house can be completed quickly by pros. Regardless, they redid the job, provided good tips, and even replaced my dryer vent hose with a new one I had on hand. A class act. I am now fully satisfied and will recommend Dial ONE to others. 10/10 new rating.
Original:
Two techs arrived at 9:45 a.m. and were done in 50 minutes flat. You might expect that from a fly by night, but not from a company that has been around for years. The promise was for approx 2 hrs of time.
I complained: I was promised 2 hrs. The tech responded I was getting 8 years of experience and two guys. They normally work solo, but the other truck was out of commission, so they were doubling up today. Does that mean they doubled up on appointments?
Customers always expect years of experience from their service providers. Many local industry websites state a range of 2 to 4 hrs for cleaning ducts, using two techs. My job was less than 1 hr.
They forgot to take out the furnace filter. A clean Carrier original, costing $60 was destroyed and shown to me afterwards, caked in dirt. Isnt that also a sign the ducts can use more cleaning time?
I have a large intake vent in the basement. Looking at the screws, there was no attempt to remove the vent.
The tech said there is a satisfaction guarantee, and I can bring it up to the company. Here I am, wanting to learn more.
- Approximate cost of services:
- $339.00
- Company Response
Irving and I have been in contact. We are working on a date to address concerns. Whether or not the workmanship is good or not in my opinion. I will work to my best ability to ensure he will be confident with us. This is most important!!
Updates will follow.