Decorium

Furniture
Toronto ON M3J 2T8
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HomeStars  >  Moving & Storage in Concord  >  Decorium  >  Read the small print with this company
Penny in Toronto
Penny in Toronto
1 review Toronto, ON
0/10

Read the small print with this company

I placed an online order from Decorium, not realizing that I had to check off pick up or delivery. With so many online stores who deliver (and many doing it for free), it didn't even occur to me to check. About a week later, I received an email from Decorium saying my order was ready to be picked up. I phoned them only to find out that the charge to deliver a 6 x 20 x 20 package was going to be $150. I was again offered the chance to pick it up at Dufferin & Finch. I live in Mississauga and that's not a great option. I told the person on the phone that I would be cancelling the order then. I was told that's not possible, but with a 25% re-stocking fee the Manager MIGHT let me cancel. So my options - spend 3 hours of my weekend to pick them up, pay $150 to have them delivered, forfeit the order or perhaps I MIGHt be able to cancel if I agreed to pay 25% of the price. None of the presented options convince me to ever shop at Decorium again. Perhaps Decorium offers high quality products, but I will never find out. My advice for anyone looking to purchase home furnishings in a seamless and cost effective way.....stick to Wayfair or one of the other reputable sellers....stay clear of Decorium.

Approximate cost of services:
$250.00
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Company Response

Thank you for your feedback. Please email info@decorium.ca with your sales bill number so we can look into your concern. Our website gives each customer the option at checkout of pick up or delivery. You cannot complete a transaction without making the selection. We do not include delivery in the price of our products because so many customers do choose to pick up their orders We appreciate your business and look forward to hearing from you.