I used Decora for the new windows and doors in our 2 car garage. Instead of buying them through my contractor, I dealt with Decora directly-big mistake! Right from the start the customer service rep was rushed and wanted to be done as soon as possible. I had all the construction drawings out for the initial meeting but Decora still made the windows incorrectly. The CSR had new windows made but when I went to check on those they couldn't find them! The CSR seemed to shut down at that point. Whenever I would call he said they were looking for the windows. When I went over in person he said he was too busy to help me and to come back in a few days. Finally I went one day when my CSR wasn't there. I spoke to another CSR who showed me their storage area. I then looked through a huge section of windows and found my replacement windows. They had been mislabelled and had not been fully assembled. I ended up waiting another 2 hours while they put the windows together.
- Approximate cost of services:
- $1,500.00