I had a new Daikin Furnace installed 3 years ago from this company. For some reason the furnace stopped working and they couldn't figure out why and decided that there was some "settling" and the furnace was not balanced. First of all the furnace was sitting on a concrete floor, so settling didn't make sense to me. When I asked the question, the tech got very upset and started swearing at me for asking questions. SO they decided to try and "re-balance" the unit. They bent the crap out of the frame on the furnace with a crow-bar and now the door doesn't fit back in fully and is attached by one screw only. They "promised" they would return to fix everything and since December, have not returned any of my calls and even left messages on my machine cancelling booked appointments, completely ignoring the damage they did to my $10K furnace. Turns out the tube which drains the condensation wasn't draining properly and needed to be adjusted WHICH I DID MYSELF. These guys are really good at taking your money and making up stuff as they go along and get real defensive when practical questions get asked. I cannot recommend doing business with this company, the manager Andrew was very rude when I tried to discuss my concerns about the tech they sent to my house and brushed things off like it was no big deal. Customer service was reasonable up until the time they got paid in full, after that, it was non-existent. Be very cautious with this company.