Custom Maids

House & Apartment Cleaning
Suite 1508, 2 Carlton Street Toronto ON M5B 1J3
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82%

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Reviews for Custom Maids

Average customer rating:
8.3 10 (57 reviews)

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MC in Toronto
MC in Toronto
1 review Mississauga, ON
10/10

Consistently Excellent Cleaning Service

I was nervous because I am particular about the cleaning, and like to feel comfortable with whoever is cleaning my house. I had another cleaner I used for years whom I adored, but she hurt her back, so she had to retire.
I am so happy that I found Custom Maids because they are excellent in every respect. I've used them 4 times now - their phone customer service is excellent and professional, and I love my regular cleaner! (I'll call her G for privacy sake). She works hard, she is thorough, she cares about doing a great job - and she does! I have detailed lists for every room of what/how I like things clean, and she respects my needs. As well, one time she was unavailable, and I had to try another cleaner (I'll call her H for privacy's sake) and she was also excellent so I'm 100% satisfied with Custom Maids- I highly recommend them!

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Company Response

Dear MC in Toronto:

THANK YOU for your positive feedback!
Your encouraging words make it all so worthwhile and we are so grateful.
Warmest regards from Angela, Stephanie and all of us here at Custom Maids!

Private User
Private User
Private User reviews Toronto, ON
10/10

Very good house cleaning service

We have had Custom Maids clean our house every two weeks for several years. We have had the same cleaner for many years and are very happy with the service that is provided. We always look forward to coming home to a clean house after they are finished.

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Company Response

Dear Private User: Thank you so much for your ongoing business, your trust, your appreciation and your great review!

Private User
Private User
Private User reviews Mississauga, ON
10/10

House Cleaning

I am writing this review to recommend Custom Maids in Toronto. We have been with Custom Maids for almost 20 years and have been extremely impressed with their house cleaning services - and in particular, our most recent house cleaner Zona who has worked as a house cleaner for us for the past few years. Every other week on a Tuesday we have come home to a clean environment - a feat that we could not possibly achieve due to our own professional work.
Zona is a complete pleasure to have – she knows her work inside out and has never given us cause for complaint. Given the fact that we have a larger home (with so many stairs!!!) and she has only a few hours to clean, we are always so appreciative of her dedicated work as we always arrive home to an incredibly clean house. Zona is efficient when it comes to her work. She knows what type of surface requires which kind of cleaning materials and is thorough in all cleaning activities that she performs.
Since Zona has worked as a our house cleaner, she has taken on responsibilities that we do not really expect or request, including dish washing and occasional laundry as well. She is energetic and responsible and despite the fact that she has to carry out mundane tasks every day, she is never short of a smile, whenever we have a chance to see her if we happen to be at home.
The fact that Zona is rarely seen by us and consistently does an amazing job cleaning our home is something in which Custom Maids - and Zona - should be proud. She is incredibly trustworthy and efficient.
We wish to express our sincere gratitude for her continued great work, and hope she gets a chance to know how much we appreciate the hard work she does is maintaining a clean house for us. We really think Custom Maids hires the best for the most cost-effective house cleaning!

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Company Response

THANK YOU for your very GENEROUS review! We will share your commendation with everyone here at Custom Maids in celebration of Zona! We also treasure Zona and are equally marveled by her meticulousness and tirelessness!
On behalf of our entire team, thank you for your business and your support and we say CHEERS TO THE NEXT 20 YEARS AHEAD!

Glenn in Toronto
Glenn in Toronto
1 review Toronto, ON
0/10

Be very careful

I booked my first cleaning last week, I have a two bedroom condo. Upon returning home, I noticed my floors were neither swept or mopped, the kitchen counter was not wiped off, the bathroom mirrors were not cleaned, the outside of the toilet and the tub ledges were not done, the fitted sheet for my bed was put on sideways (exposing a third of my mattress) and inexplicably, a basket of dirty laundry I had was folded and put away. My condo actually seemed worse after the cleaning.
I called the company to complain and they very helpfully offered me a complimentary cleaning for the next day.
The complimentary cleaning was much more satisfactory except they broke a bedside lamp and although it was "complimentary", still charged my credit card $120 for it.
I would not recommend this company and if you do decide to try them, do not leave breakables out and be sure to keep a close eye on your credit card statement.

1 of 1 people found this review helpful.
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Company Response

Good morning Mr. Glenn O'Xxxxx',

We are so very sorry for the confusion regarding the transactions on your credit card.

The first transaction on your credit card was a pre-authorization on August 8th when you called to set up your first appointment with Custom Maids.

When you reached out to us to provide feedback and express your dissatisfaction with Paula's performance, we immediately issued a complimentary re-cleaning the very next day with Ann, in the spirit of our customer satisfaction guarantee.

In your emailed response to our follow up regarding Ann, you wrote to us:

"Everything went fantastic yesterday with Ann, I am very pleased. In talking to her, I believe she is available to come on Thursday afternoons on a regular basis."

It was only upon receipt of your email indicating complete satisfaction with Ann on Friday August 11th that a second transaction was made on your credit card, a charge in the amount of $120, the standard rate for a 4-hour cleaning for your first visit with Paula.

There was no erroneous charge for your complimentary visit with Ann.

Generally, a pre-authorization is voided by your bank, once our actual charge is put through. If you continue to see 2 transactions by Custom Maids by the end of business today, please reach out to your credit card company for an explanation.

As per your request we have cancelled all your future visits with Ann and have left you a voice mail and an email confirming same.

As per your conversation with Stephanie on Friday as well, we would be pleased to reimburse you the cost of replacing your lamp, that is we would be happy to honor our original extension of an offer to do so.

Again, we are very sorry to lose you as a customer so soon and are distressed to learn that you feel as though we mistreated you. If there is anything else we can do to relieve you of any further stress, please let us know.

Karan in Toronto
Karan in Toronto
1 review Toronto, ON
8/10

Monthly cleaning service

Customer service is friendly in flexible when it comes to scheduling and re-scheduling appointments. They give you the ability to book the same cleaner over repeated visits and the cleaning service is flexible as well if the time that they need to spend requires adjusting during the cleaning itself.

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Company Response

Dear Karan,

Thank you for your very kind words and such positive feedback!

Thank you for the privilege you have given us to serve you. We look forward to a long and pleasant association!

Judy A.
Judy A.
5 reviews Toronto, ON
10/10

A good old fashioned cleaning

Sharon is a lovely lady who knows how to clean. She was thorough, professional, and pleasant. Our house was left spotless, and we were thrilled. This was a welcome change from our previous experiences with services. I just spoke to the office at Custom Maids, and I'm very happy to know that Sharon will be coming back every week.

1 of 1 people found this review helpful.
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Company Response

Dear Judy A:
Thank you for your encouraging review of Custom Maids' services! We truly appreciate your kind words and your support of our company. We will be sure to pass on your praise to Sharyn!

Private User
Private User
Private User reviews Toronto, ON
9/10

Good cleaning service

I hired Custom Maids to clean my home. The maid arrived on time and did a thorough job. I was happy with the overall service and would use Custom Maids again.

1 of 1 people found this review helpful.
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Company Response

Dear Private User: Thank you very much for taking time out to review Custom Maids on Homestars! We are very grateful and we so appreciate your willingness to tell others about your experience with our company! Thank you so much! Angela and all of us here at CUSTOM MAIDS

Henry Wong from Toronto
Henry Wong from Toronto
3 reviews Toronto, ON
10/10

Satisfied customer for 16 years.

I have been using Custom Maids’ service for more than 16 years now. They provide very professional cleaning service. Dorothy is punctual, courteous and most reliable. Every time she comes I can just leave the house to her and go to work or go around town to do my things for the whole day, and come back to a spotless clean house at the end of day. Can’t ask more than that. Highly recommended.

1 of 1 people found this review helpful.
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Company Response

Dear Mr. Wong: We are thrilled! We are so GRATEFUL for your patronage. SIXTEEN YEARS is truly ASTOUNDING! We know there are a lot of maid services to choose from, that is why we work tremendously hard to provide the highest imaginable level of service for our clients . . . and your encouraging words make it all so worthwhile! We are very grateful to have Dorothy on our TEAM and she certainly ADORES your family! Thank you so much Mr. Wong! Warmest regards, Angela and all of us here at Custom Maids

SR from Toronto
SR from Toronto
2 reviews Toronto, ON
10/10

Cleaning Service

I am a long-time customer of Custom Maids (I use them on a monthly basis) and am highly pleased with their service. They are professional, efficient, and thorough. I would recommend them to others.

1 of 1 people found this review helpful.
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Company Response

Dear SR from Toronto: What a pleasure reading your review! Our team would like to thank you for taking the time to share your experience with our services. We appreciate your wonderful feedback. CUSTOM MAIDS TORONTO continues to strive to deliver exceptional workmanship and customer service and when we receive feedback such as yours, it makes our job very rewarding and worthwhile. p.s. We will be sure to pass on your praise to your cleaner, Shirley.

Kelly T in Toronto
Kelly T in Toronto
1 review Toronto, ON
10/10

Fantastic Service

I have been using custom maids for over a year now. The service is excellent. The cleaners are fantastic and if there are any issues they fix it immediately. Very happy! Thank you!

1 of 1 people found this review helpful.
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Company Response

Dear Kelly T: Thank you very much for taking time out to review Custom Maids on Homestars! We are very grateful and we so appreciate your willingness to tell others about your experience with our company! Thank you so much! Angela and all of us here at CUSTOM MAIDS

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Custom Maids

Celebrating 40 Years as a Leading Toronto Maid Service and More Than 2 Million Homes Cleaned! Browse our site and discover why thousands of Toronto residents have their houses and apartments cleaned by CUSTOM MAIDS.
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