I got quotes from a few places in the GTA (all the others were 10-12k) but I could tell as soon as I contacted Creative Carpet One (they now also go by Creative Flooring) the service was different. The other competitor I was seriously considering refused to come measure before giving me a quote and didn't even mention we can lay vinyl plank over the kitchen/entrance tiles instead of grinding the tiles down - which Rick did and ended up saving me about $2000 in labour. We did a beautiful Twelve Oaks luxury vinyl, installed nicely with a 5-inch high baseboard and it looks amazing. But what impressed me the most was the old-school customer service. Rick (the owner) is the type of owner that will patiently answer any and all questions, go to lengths to keep you in the loop, research the best price for the baseboards, accommodate your schedule and requests. Brenda was equally thoughtful and patient helping me choose a flooring brand and shade that worked with my tricky granite counters and the overall look I was aiming for in my mind. They gave service at a level that you almost never see any more. Other places were pressuring me to commit to the job without coming to measure my place, without helping me choose baseboards and without explaining key aspects of the install. Rick worked hard to consider the odd angles in my odd-shaped condo layout, saved me approx. $2000 by laying vinyl over the tile (which the competitor hadn't even mentioned as an option), and shopped around to find me stunning MDF baseboards cheaper than the real wood option. The installer was John and he did lovely work. I'm not a wealthy person, someone with a huge budget, nor a person who takes this kind of investment lightly. Rick and his team treated me and my wee condo with the same level of service & craftsmanship you'd expect on a huge job in an Oakville mansion. That is not a common thing these days. I'd give 11 stars if I could.
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