Cozy World Inc.

Formerly Majestic Indoor Air & Cozy World
Heating & Air Conditioning
16 Sims Crescent Unit 27 Richmond Hill ON L4B2P1
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97%

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Reviews by rating (past 12 months)

Reviews for Cozy World Inc.

Average customer rating:
10 10 (1178 reviews)

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sarah9509 in Scarborough
sarah9509 in Scarborough
1 review Scarborough, ON
10/10

New furnace and A/C

I would highly recommend this company. When we requested a quote Fred came and was very polite and knowledgeable. He answered any questions that I had about the furnace and A/C.
When the installers came they were so friendly and polite. They did a great job with the new furnace and A/C install, I am very happy with the company.

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Company Response

Dear Sarah,
It was our pleasure working with you.

Doriana in Woodbridge
Doriana in Woodbridge
2 reviews Vaughan, ON
10/10

Very professional and knowledgeable

These guys were great. The owner used to be an installer, so he knows far more than most and was good at explaining what gives you your best value. He was also very knowledgeable about all the latest wireless technology that you can pair with a system.

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Company Response

Dear Doriana,
Thank you very much for your kind words.

Private User
Private User
Private User reviews Toronto, ON
10/10

Air conditioning system replacement

We needed our A/C system replaced fast given the intense humidity and heat we faced at summer end. They came quickly, had quote prepared with a few hours and once approved, had team booked for next morning start.
By early afternoon system was installed and operational!

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Company Response

Thank you very much for your business!

mustafak
mustafak
4 reviews Toronto, ON
10/10

AC, Furnace, Humidifier, Thermostat

We used CozyWorld to replace our ac, furnace, humidifier and thermostat in our old bungalow in Etobicoke. Rob was great to work with, very knowledgeable and assisted us with our chimney liner and a pump.

Our experience with Rob coupled with the professional installation that followed was great and we would certainly recommend this company.

Rob even gave us flexible payment options and assisted us with the rebates.

It's been several months since the installation and both units working perfectly without any issues.

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Company Response

Dear Mustafa,
Thank you very much for your kind review!

Iryna in Aurora
Iryna in Aurora
1 review Aurora, ON
10/10

Furnace and A/C

When Farhad (Fred) came for the estimation of the work to be done (new furnace and A/C), it was very clear, that he knows every aspect of the job. He offered quite a few options for our needs and the price was fair and reasonable. He is very intelligent, professional and experienced. In the day of the installation we found, that his team is no any different - experienced and knowledgeable. During the work in our house they advised a better options for the installation, than we had before, which we accepted with out any doubt. We are very satisfied with the result!

Thank you Farhad and your team for the excellent job!

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Company Response

Dear Iryna,
Thanks a lot for your review!

Lucian S in Richmond Hill
Lucian S in Richmond Hill
1 review Richmond Hill, ON
10/10

Top notch service!

I am very satisfied with the outstanding service provided by Cozy World.
When the old A/C died, I knew that due to the age it is time to change both the A/C and furnace. Of all companies I've called to provide a quote for replacing my furnace and air conditioning, Cozy World was the clear winner by far.
Boris Sherman, the President of the company came personally on a a Saturday morning and went over all the specifications, options and questions I had. Then, he coordinated within short period of time the installation.
Cozy World technicians installed the new system in about 6 hours doing a very neat and clean job, including disposal of the old parts.

Cozy World done a great job and I highly recommend them.

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Company Response

Dear Lucian,
Thank you very much for your review.

Katherine D Thornhill Ont  in Richmond Hill
Katherine D Thornhill Ont in Richmond Hill
1 review Richmond Hill, ON
10/10

A/C Installation

We called Cozy World requesting to have a new A/C installed. Boris responded promptly, provided a fair quote, made a site visit, and after further assessing our needs provided same day installation.
Our experience with Boris and the two employees who installed the A/C and a new thermostat was very positive. Boris and his employees clearly demonstrated their commitment to provide the highest quality service both technically and professionally from start to finish.
It was great to meet people like you and your employees who take pride in their work, interact with their customers in a courteous manner, take time to answer questions and keep the customer informed. Thank the excellent service that you provided.

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Company Response

Dear Katherine,
Thank you very much for your kind words.

Jackie in Markham
Jackie in Markham
1 review Markham, ON
10/10

AC Installation

Boris answered my urgent call when my AC failed. He came the next day (Saturday) and carefully looked at my old system and recommended a new one, after we discussed pros and cons.
The job was completed on the Monday, the installers being very experienced, providing information along the way. They were neat, removed all debris and voila - the house was cool again.
I'd highly recommend Cozy World to anyone needing AC or furnace help.

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Company Response

Dear Jackie,
Thank you very much for your business.

Upsidedown in Scarborough
Upsidedown in Scarborough
1 review Toronto, ON
0/10

Job not to code

I had a furnace, AC and Tankless water heater installed about 9 years ago. Service was pretty good over the years, but recently my tankless water heater stopped working. It was well out of warranty, but one of the service suggestions from the manufacturer was to descale the unit. This is something I attempted a few years after the install, but I could not figure out how to use the bypass valves Cozy World put in. I did not make an effort to investigate as the unit was working fine, but now that I had to really use the bypass valves to troubleshoot the unit malfunction, I realized they had been installed UPSIDE DOWN. This was why I could not descale years ago, and now with no hot water it really added to my problems. Since this was an original install issue where code was not followed I fully expected Cozy World to correct the improperly installed valves. No such luck. This situation is similar to a manufacturing defect, there is no time limit here, it is not a warranty issue, it is a code issue and as a "licenced" HVAC company they are required to meet the terms of their licence, which means installing to code. Should give people pause about using a company that does not work to code nor is willing to fix their mistakes.

1 of 1 people found this review helpful.
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Company Response

*. Everything was installed more than 10 years ago, not 9. Thank you for admitting "Service was good over the years". Sure I deserved 0 (ZERO) from you.

How about mentioning the time when your furnace broke down and we fixed it for free (under warranty) within an hour

Now that your water heater is out of warranty and you have a problem with your system . We asked you that you have to pay for the service and parts .. Obviously you don't like to spend any money .. Your water heater's problem ( Dirty flame sensor ) HAS nothing to do with the valve .. your unit has been working for 10 years without any problem .. if the valve caused the problem you should have had the problem from day one..

We have had a lot of happy customers since 1991 and we have tried to give good service to all of them ..We shall never give free rides to abusers and Bullies ,, Even if it costs us loosing our prefect record after 10 years of having prefect record on homestars

*.IT IS ILLEGAL FOR YOU TO SERVICE NATURAL GAS EQUIPMENT YOURSELF. I know you dont like to spend money but you can burn your house down ..

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Cozy World Inc.

Home heating and cooling contractor for "Great Toronto.Area"(GTA) Authorized Lennox premier dealer, Contact us for gas furnace and central air conditioner installation and repair We are located in Richmond Hill .We service Aurora, Brampton, Concord, Etobicoke, Markham, Mississauga, North York, Richmond Hill, Scarborough, Thornhill, Toronto, Unionville, Vaughan, Woodbridge, Newmarket, Maple

CATEGORIES
Heating & Air Conditioning and Gas Line Installation
PRODUCTS
High efficiency furnace and central air conditioner
SERVICES
Central air heating and air conditioning of residential HVAC systems
BRANDS
Lennox Premier Dealer
SPECIALITIES
High efficiency furnace and central air conditioner
WEBSITE
https://cozyworld.ca
YEAR ESTABLISHED
1991
NUMBER OF EMPLOYEES
8
PAYMENT METHOD
Cheque, cash, Visa, Master card
LICENSES
TSSA contractor license, Gas Fitter 1, Air Conditioning and Refrigeration Mechanic 313A
MEMBERSHIPS
BBB, HRAI, ESA,
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Depends on the product.
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