We first hired Cozy World 6 years ago to replace our furnace and A/C. They were great, super responsive, and managed to run a vent to the side of our end-unit townhouse through a tiny opening around the existing ductwork that showed real craftsmanship. Sorry I didn't leave them a review back then.
Fast forward to this year, after a mandatory inspection following a meter replacement, Enercare decided our rented water heater could no longer be serviced (even though we had been paying them for the alleged peace of mind for a decade past what we now know its useful life was) and refused to turn it back on. Great way to con you into signing another abusive contract.
Despite Enercare's shady tactics, we considered getting a new rental, but wanted a tankless so that we could finally get rid of the chimney going through the kitchen wall. Enercare said it couldn't be done because there was no way of running the new vents to the side or back of the house. We called another company, but they also said it couldn't be done. And then I remembered Cozy World's vent routing artistry.
Cozy World was once again super responsive. They understood the hassle of us being without hot water and their owner came the same day to take a look and sent an installer that same evening. After exploring a few alternatives he also thought it couldn't be done and that we might have to go with another tank, but showed great care by trying to fix the old one on the spot, while his date waited in the car. They even offered to lend us a used tank to buy us some time.
The following day, Cozy World sent a more experienced installer - the same one who had replaced our furnace - and told us if anyone could do it, it would be him. And they were right.
The ductwork in our 30+ year old townhouse is like something out of a puzzle, and the poorly finished basement doesn't help. Yet, they were able to run the two new vents behind the drywall of the basement and only had to cut a small opening - which they covered with a grill afterwards.
Despite the extremely challenging venting puzzle two other companies said could not be solved, we got ourselves a brand new Rinnai tankless heater installed in a single day! Not only we could go back to warm baths, but we could finally reclaim the chimney space when we proceeded to renovate the kitchen. All thanks to Cozy World's ingenuity.