We had Cozy World come by two years ago and replace our furnace, and Boris was great. He showed up on time, walked me through what was going to happen, and everything went perfectly. So when our old air conditioner broke, I called him again. This time, there was a hitch. When checking out the furnace area, Boris noticed that our water heater was leaking. Since I was about to leave the country for a week, he walked me through absolutely everything that I needed to do to get it replaced right away. Then he got his crew to come over on a Saturday on short notice to remove the old water heater plus install the new water heater and AC unit, since he knew how worried I was that it would break and flood our basement. But when the crew came, it turns out I got the wrong heater for the space. I was already gone to the U.S. at that point, and my wife was taking care of our sick six year old daughter, and the weather was terrible. So the installer from Cozy World went out into the freezing rain, went to multiple spots to find the right water heater for us, and then brought it back and installed it! My wife said they were true professionals who went above and beyond. I want to say how grateful we are for all their help - I highly, highly recommend Cozy World!
- Approximate cost of services:
- $3,300.00
- Company Response
Dear Tim. Thank you very much for your kind review.