Cozy World (CW) was very quick to respond to my request for quote on the HomeStars site. Boris called me within a day to follow up on my request for a quote for a new furnace, A/C and dehumidifier in my almost 100 year old house. Our furnace was 20 years old, A/C about 18 years old and the dehumidifier was already out of commission.
Robert gave me a call soon after I spoke with Boris to coordinate a time that was convenient for me to come to my home and analyze my current situation and recommend the best home solution for my family. Robert was extremely helpful in suggesting the right hardware for my home so that I got ahead of a potential headache in the middle of winter.
Robert was extremely patient with me in getting back to him. As soon as I called him back, he arranged for a day and time for one of the CW technicians to come to my home and get the job done. Merhdad and team came to my home on time, finished the job within the time they told me, and followed up with me to explain the new equipment and offered to come by and run through their work.
Boris soon followed up with me, on the weekend, to ensure that I was happy with the work, go over the invoice and rebates with me, and asked me if I had any more questions and made sure I was happy. This was the best service I could ask for from start to finish.
I highly recommend Cozy World to anyone looking to have any heating and cooling work done on their home. Thank you Boris, Robert, and Merhdad for your excellent salesmanship, customer service, and installation.
Job well done!
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- Company Response
Thank you very much for your detailed review.