Called just before the long weekend (Canada Day) for NEST thermostat to be replaced as it didn't work for my parents. I explained my parents were seniors and it is not working properly (it was also extremely hot the entire time into the weekend). Cozy Comfort were the 5th company I called...just going down the list from Enbridge. They were very nice and understanding. They made it out the next day (Friday before the long weekend). The service person, Mory, was excellent. He called to let me know he was on his way to my parents home and his ETA.
My dad is a very particular person so he asked alot of questions and had Mory check the AC unit. We ended up getting that cleaned since it was never cleaned. My dad was very pleased with Mory and called to tell me what a great job he did.
I am very appreciative of the first contact, the person who made the assessment and coordinated a technician and the technician. All 3 points of contact were great to deal with and provided costs up front so I was not surprised at anything (which is exactly how I prefer things).
I would definitely recommend this company based on my experience dealing with them.
- Company Response
Thank you for your excellent review and high rating. It was a pleasure to deal with you throughout the whole process of your thermostat issue and we are thrilled to hear you are happy with our staff and technicians. It is customers like you that make us appreciate the job we do and we will continue to go above and beyond to make sure our customers are happy and comfortable in their homes. We are honored to have you as a loyal customer of Cozy Comfort Plus and we would like to personally welcome you to the Cozy Comfort VIP Club. Have yourself a cozy comfortable day.