Replaced a furnace and A/C that were over 20 years old, and the former of which, was on its last legs. First of all, Faheem is a great sales person. He answered my tons of questions and gave me good sound advice. No pressure tactics whatsoever. He laid out a great for me too, and let me take the time to compare the same Lennox equipment against competitors, before I decided to go with Cosmopolitan.
Faheem had told me in advance that Cosmopolitan's technicians may choose to go out the other side of my house with the furnace venting and indeed they did. The techs arrived punctually on a Saturday morning and got the job done efficiently and quickly, consulting me whenever there were options or questions to be answered.
The new furnace is working great, and looking forward to also using the A/C this summer. There was a screw up with Cosmopolitan's registration of my equipment with Lennox as some administrator got my name wrong - tired, I guess. But they've promised to fix it, and I trust them. (Need to follow-up with Faheem soon though.)
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